Crowne Plaza Receptionist
13 hours ago
We are seeking a highly skilled and enthusiastic Receptionist to join our team at Crowne Plaza. As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Manage guest bookings, up-selling opportunities, and provide information about hotel services and amenities.
- Handle cash and credit transactions, as well as process guest payments and refunds.
- Ensure a seamless check-in and check-out process, providing guests with a smooth and efficient experience.
- Stay up-to-date with hotel events, promotions, and services, and communicate this information to guests as needed.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Proven experience in a customer-facing role, preferably in the hospitality industry.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Basic math skills and accuracy when handling cash and credit transactions.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development within the Andras Hotels group.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About Us:
Andras Hotels is a leading hospitality company in Northern Ireland, with a portfolio of hotels and resorts that offer exceptional service and amenities. We are committed to providing our guests with a memorable and enjoyable experience, and we are seeking like-minded individuals to join our team.
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