Marketing Lead Coordinator
2 weeks ago
**Marketing Lead Coordinator needed in Bolton**
- Monday to Friday (9am to 5:30pm)
- £20,000 basic - £23,000 OTE
- Bonuses based on performance
- Large Main Dealer in Bolton
- Training provided
**The Marketing Lead Coordinator Role**:
- Sitting within the Marketing team at the dealership, you will also be involved in further Marketing Communications, including organising of Finance leads, ensuring our customers are contacted at the correct life stage within their agreement
- You will also monitor and reply to customer reviews and assist the Marketing & Communications Manager with ensuring customer’s contact preferences and data is accurate and updated across several platforms
- You will be the Superuser for the Keyloop consoles for our Sales and Service departments, which is where you will respond, track and follow-up on LiveChat leads and Hot Leads (brochure requests, test drive requests etc)
- You will take ownership of the leads and ensure they are actioned, logged and that the customer’s original enquiry has been answered efficiently, providing excellent customer service
**Responsibilities of a Marketing Lead Coordinator Role**:
- Manage all inbound Sales and Service leads and be the Superuser of the Keyloop consoles
- Monitor and report all lead activity twice weekly to the Marketing & Communications Manager, updating our Showroom and DMS
- Liaise with our Sales and Service teams to gain knowledge to provide the best response to the customer
- Engage with customers and liaise closely with the Sales Team to ensure contact is maintained throughout the customer journey
- Manage all Service leads, communicating closely with our Service Department to ensure customers are booked in for their Service/MOT etc.Organise and assist with the dealership’s Finance lead process
- Assist the Marketing & Communications Manager with other tasks relating to customer communications
**Marketing Lead Coordinator Required Skills and Experience**:
- Excellent spelling and grammar
- Meticulous attention to detail - focusing on all areas of a task, no matter how small
- Proficient written and verbal communication skills
- Be able to work independently; this role will be heavily computer-based
- Confident user of Microsoft Excel for basic reporting and data extraction
- Well organised
- Ability to provide quality customer service
If this Marketing Lead Coordinator Job interests you and you would like to know more about it or other Automotive Jobs in Manchester please contact Sam Tinkler at Perfect Placement UK Ltd.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.
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