Customer Service Advisor
6 months ago
Position: Automotive Service Advisor
Company Overview:
One Stop Auto Centre is a well-established and reputable automotive service centre dedicated to providing exceptional car care and customer service. As a trusted leader in the industry, we pride ourselves on offering top-notch automotive solutions to our valued customers. We believe in creating a positive and rewarding work environment for our team, encouraging growth, and fostering a strong sense of teamwork.
Job Summary:
As an Automotive Service Advisor, you will be the frontline representative, the face of our business, and the vital link between our customers and our team of skilled technicians. Your primary responsibility will be to ensure an unparalleled customer experience, delivering expert advice, and guiding customers through their car maintenance journey.
Key Responsibilities:
Customer Interaction: Greet customers with a warm and friendly demeanour, making them feel welcomed and valued.
Actively listen to customers' concerns, questions, and service needs with empathy and understanding.
Provide clear and comprehensive explanations of recommended services, repairs, and maintenance options.
Address customer inquiries promptly and professionally, ensuring their complete satisfaction.
Service Consultation: Conduct thorough vehicle inspections and assessments to identify service requirements accurately.
Collaborate with our skilled technicians to discuss vehicle issues, service recommendations, and estimated completion times.
Prepare detailed service estimates and quotes, ensuring transparency and clarity in all communications.
Service Coordination: Schedule appointments efficiently, considering the availability of technicians and customers' preferences.
Liaise with parts and inventory personnel to ensure the availability of required parts and materials for scheduled services.
Maintain a well-organized and up-to-date service schedule.
Upselling and Service Recommendations: Demonstrate strong knowledge of our services and promotions to provide appropriate upselling opportunities to customers.
Suggest preventative maintenance and service packages tailored to customers' vehicle needs and usage.
Administrative Duties: Accurately document service details, customer information, and vehicle history using our internal systems.
Prepare invoices and process payments promptly.
**Requirements**:
- High school diploma or equivalent; additional certifications or coursework in automotive technology is a plus.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Strong automotive knowledge, including an understanding of common vehicle issues and maintenance practices.
- Ability to work in a fast-paced environment, multitask, and prioritize effectively.
- Problem-solving skills and the ability to handle challenging situations with composure.
**Job Types**: Full-time, Permanent, Graduate
**Salary**: £22,972.40-£31,554.35 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Store discount
- UK visa sponsorship
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: 7876469
-
Customer Service Assistant
5 months ago
London, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...
-
Customer Service Assistant
6 months ago
London, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...
-
Customer Service Advisor
6 months ago
London, United Kingdom Black & White Full time197 - London - Permanent - £29,000 - £31,000 Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in an experienced Customer Service Advisor to take on a highly rewarding role speaking with existing customers. If the above sounds like you read on! If you are not,...
-
Customer Service Advisor
6 months ago
London, United Kingdom Residential Management Group Full timeCustomer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,000 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in the...
-
Customer Service Advisor
6 months ago
London, United Kingdom Residential Management Group Full timeCustomer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,382.71 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in...
-
Customer Service Advisor
6 months ago
London, United Kingdom Netbox Recruitment Full timeCustomer Service Advisor **Salary**: £22,000-£25,000 Location Orpington Hours: Monday - Thursday 8:45am-5:30pm Friday 8:45am - 5pm My exclusive client based in Orpington is looking to recruit a Customer Service Advisor into their Customer Success Team. You will be joining a well-developed company where retention is so high people haven't left for over...
-
Customer Service Advisor
2 months ago
London, United Kingdom CV-Library Full timeCUSTOMER SERVICE ADVISOR | CENTRAL LONDON | FASHION BRAND | £25,000 This is an exciting opportunity for a Customer Service Advisor to join a successful team & global fashion brand. Based in a team of 3, you will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when...
-
Customer Service Advisor
7 months ago
London, United Kingdom Page Personnel Full timePermanent Customer Service Advisor role working within Financial Services - The role offers hybrid working and progression opportunities **About Our Client**: The client are a Financial Services firm based in London. They offer hybrid working and future progression opportunities. The key responsibilities of Customer Service Advisor are: ✨ Resolving...
-
Customer Service Advisor
3 weeks ago
London, United Kingdom The Graduate Project Full timeOur client is looking for a dedicated Customer Support Advisor to join their dynamic customer service team. The Customer Support Advisor will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering outstanding...
-
Customer Services Advisor
6 months ago
London, United Kingdom tower Hamlets Full timeBack **Customer Services Advisor**: **Can you deliver Excellence?**: **Customer Services Advisors for the Corporate Contact Centre** Tower Hamlets Council is transforming the way services are delivered to make them more consistent, more accessible, and capable of meeting the changing needs of our customers. We are currently recruiting for 3 part-time...
-
Customer Service Advisor
5 months ago
London, United Kingdom Peabody Full time**Peabody**has an exciting opportunity for a **Customer Service Advisor** on either a** full time, permanent** **basis**based in **Ealing Gateway,** **London. **In return you will receive a competitive salary of circa **£24,400 per annum.** - Do you have demonstrable experience in customer service?- Do you have experience using IT systems?- Do you have...
-
Customer Service Advisor
6 months ago
London, United Kingdom Fusion Lifestyle Full timeWe are now hiring Customer Service Advisors to support our summer season! **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service,...
-
Customer Service Advisor
5 months ago
London, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Waddon Leisure Centre in Croydon. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...
-
Customer Service Advisor
6 months ago
London, United Kingdom National Lighting Full time**Customer Success Advisor - Full Time Position** At National Lighting we sell everything to do with lighting and electrical. No matter how unique someone’s project, budget or taste, we are there to provide home/ commercial design inspiration with quick delivery and great service. Having taken the industry by storm over 25 years ago, we are now expanding...
-
Customer Service Advisor
6 months ago
London, United Kingdom LinkPoint Resources Ltd Full timeReference: - MH CSA 485422- Sector: - Account Manager, Brand Manager, Business Development, Consumer Sales, Direct Sales, Events, Field Sales, General & Other, Marketing, Marketing & Business Development, Other, Other, Other, Public Relations (PR), Sales, Sales Administrator, Sales Executive, Sales Manager- Salary: - £30,000 Per Annum- Benefits: - + Pension...
-
Customer Service Advisor
5 months ago
London, United Kingdom CCP Full timeAre you a passionate and conscientious Customer Service Advisor seeking a rewarding new role? Would you like to work with a supportive team delivering the highest standards of patient care on a hybrid basis? CCP are delighted to be supporting one of the UK’s leading eye health care specialists with the appointment of a Customer Service Advisor to join...
-
Customer Service Advisor
6 months ago
London, United Kingdom CCP Full timeAre you a passionate and conscientious Customer Service Advisor seeking a rewarding new role? Would you like to work with a supportive team delivering the highest standards of patient care on a hybrid basis? CCP are delighted to be supporting one of the UK’s leading eye health care specialists with the appointment of a Customer Service Advisor to join...
-
Customer Service Advisor
5 months ago
London, United Kingdom Black & White Full time209 - London - Permanent - £30,000 - £33,000 Are you looking for a role that will offer progression opportunities and help you to make a real difference in what you do? As one of our client's Customer Service Advisors, you'll not only earn a rewarding income but also embark on a journey of learning and personal growth within an inclusive organisation. A...
-
Customer Service Advisor
5 months ago
London, United Kingdom Gordon Yates Full timeCustomer Service. - Problem solving. - Administration. **Customer Service Advisor** We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment. **Who you will be working...
-
Customer Service Advisor
5 months ago
London, United Kingdom Gordon Yates Full timeCustomer Service. - Problem solving. - Administration. **Customer Service Advisor** We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment. This position is initial a 12 month...