Customer Service Advisor

6 months ago

London, United Kingdom CCP Full time

Are you a passionate and conscientious Customer Service Advisor seeking a rewarding new role?

Would you like to work with a supportive team delivering the highest standards of patient care on a hybrid basis?

CCP are delighted to be supporting one of the UK’s leading eye health care specialists with the appointment of a Customer Service Advisor to join their contact centre as soon as possible. You will manage enquiries in a timely manner and deliver exceptional customer service to both potential and existing patients via multiple contact channels. On top of competitive salary and excellent benefits package, you will also have the support of a fantastic Line Manager with a genuine opportunity to progress in the future.

The successful Customer Service Advisor will work on a hybrid basis - 3 days at home, 2 days (Tuesday and Wednesday) will be based in their office in Northwest London. The core customer service hours are between 9am - 5:30pm, Monday to Friday only.

The successful Customer Service Advisor will:

- Respond to initial customer enquiries and proactively promote the company.
- Ensure all bookings are logged accurately, updating any amendments accordingly.
- Resolve any issues or enquiries in a timely and satisfactory manner.
- Manage and prioritise workload in line with KPI’s ensuring service levels are met.
- Possess excellent interpersonal skills with both internal and external contacts.
- Support the marketing team when required, assisting with attendees, database management, mailings, and research.

Knowledge, Skills, and Qualities:

- Passion for delivering exceptional standards of customer service.
- Target driven and can demonstrate ability to work to KPI’s.
- Excellent communication skills, both verbal and written.
- Strong IT skills and proficient using computer systems.
- Able to build rapport and comfortable speaking to a wide range of potential customers.
- Able to maintain relationships with colleagues and customers, even in challenging situations.
- Always display a professional attitude towards colleagues and customers.

**Experience**:

- Knowledge of using patient administration systems and electronic medical record systems would be desirable.
- Sound knowledge of how to deliver a ‘sales through service’ approach in a contact centre environment.

**Benefits**:

- Generous salary annually reviewed.
- Hybrid working - 3 days at home and 2 in the office.
- 33 days annual leave inclusive of bank holidays.
- Learning and development which supports your career path and progression.
- Generous matches pension contributions.
- Private healthcare, 24/7 GP appointments, physio, and counselling.
- Free laser eye treatment and discounts for friends and family.
- Various discounts across retail, supermarkets, travel, and hospitality.

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- contact centre customer service: 2 years (preferred)

Work Location: In person

Reference ID: BH-3726-1OCSA

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