Community Support

6 days ago

Newtownabbey, United Kingdom Connected Health Full time

**REPORTS TO**:Community Manager

**JOB PURPOSE**:To plan, implement and deliver a quality service to our clients in the community and to ensure the performance of care staff is monitored and maintained in accordance with standards as set out by the appropriate regulatory bodies.To ensure all administration is managed and maintained in accordance with Homecare’s standards and as set out by the appropriate regulatory bodies.

**KEY RESPONSIBILITIES**:
**Care Staff**:

- Meet with care staff to carry out Interim Reviews, supervisions and Assessments as per the QA schedule.
- Mentor new care staff in their role, complete mentor sign off form within Interim Period.
- Deal with care assistant queries in relation to their work schedule and/or clients.
- Assist Community Manager with care assistant 1:1s, Probationary Reviews and Annual Appraisals as required.
- Attend and assist with investigatory and disciplinary meetings as required.
- Ensure sufficient levels of personal protective equipment (PPE) are available for care staff and ensure they are wearing these when completing the necessary tasks.
- Organize regular team meetings with care staff in conjunction with Community Manager.
- Assist Community Manager in the Making a difference meeting which are held regularly.
- Assist with recruitment & selection of new staff as required.
- Assist with rearrangement of work schedules (rotas/runs) of care assistants to ensure ‘Best Practice’ and ‘Quality’ is maintained at all times
- Update all Tasks completed onto MIS system on a timely basis (within 48 hrs)

**Client**
- Deal with client queries promptly and record and report all actions.
- Organise and complete an introduction for all new clients
- Ensure all new referrals and any changes to client’s care package are implemented on the system and communicated to care staff.
- Inform the client if their care assistant is late or there is a change to their usual care assistant.
- For all new clients, carry out a Care Plan Review with Client/Client Representative and ensure Home file is placed in the Client’s Home within 48 hours of commencement of package.
- Ensure all amendments to Care Plans are communicated to Care Staff and ensure that home file (Care Plan) is updated within 5 working days.
- Update all Tasks completed onto MIS system on a timely basis (within 48 hrs.)

**Personal Development**
- Maintain professional knowledge and competence on both company policies and regulatory standards.
- Attend training courses and updates as deemed necessary and in accordance with NISCC standards.

**Special Conditions**

This post requires the holder to be flexible as they may need to work early mornings and late evenings.The post holder will be required to work every second weekend. During your weekend of work, it is expected that you will manage the cover for your area, on call will assist where possible.

To carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery.

The post requires the holder to have a clear disclosure check in accordance with Access NI / Garda Central Vetting Unit.

This job description indicates only the main duties and responsibilities of the post.It is not intended as an exhaustive list.Homecare reserves the right to amend this job description from time to time, according to business needs.Any changes will be confirmed in writing.

You should note that under the Health and Safety at Work legislation you are required to take all reasonable steps while at your work to ensure your own health and safety and of those who may be affected by your acts and omissions at work. You are also required to co-operate fully with regard to the implementation of health and safety arrangements and you should not interfere with or misuse anything provided in the interests of Health and safety at work.

**Person Specification Criteria**:
**Essential**:
**Education/ Training/ Qualifications**

NI - QCF Level 2 in Health and Social Care or equivalent* (Must be prepared to commence QCF Level 3 within 3months of starting the role)

**Experience**

1 years’ experience of working in a Health and Social Care setting.
- If your equivalent qualification is academic only, then 2 years’ experience in a Health & Social Care setting is required.

**Skills and Competencies**

Experience of working with Microsoft packages, including Microsoft Work, Excel and Outlook

Analytical, capable of dealing with complexity and handling multiple tasks.

Ability to maintain accurate and up to date records and care plans in accordance with company policies and procedures and in line with regulatory bodies.

**Attributes**

Flexible and adaptable to work in any area within the region.

Full valid driving licence /access to a car

**Desirable**:
Third level qualification in health and social care

Experience of working with OneTouch

Experience in dealing with complaints; disciplinar

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