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Urgent Treatment Centre Receptionist

3 months ago

Worthing, United Kingdom Innovations in Primary Care (IPC) Full time

**Job summary**

**Do you have excellent communications skills and experience of customer service?... then this could be the role for you.**

We have exciting opportunities for friendly and caring people to join our reception team at Worthing hospital.

The role is offered on a part time basis with a mixture of week day and weekend daytime and evening shifts available. These are over a two week rotating pattern.

Monday 16:00 - 22:00

Wednesday 16:00 - 22:00

Thursday 16:00 - 22:00

Friday 16:00 - 22:00

Sunday 12:15 - 17:15

**Additional Information**

Please note, you must be able to get to the site (either access to own transport or public transport).

As part of the training and induction programme, you must be able to commit to a minimum of 4 weekday daytime training sessions.

The hourly rate of pay is between £10.71 and £13.65 per hour depending on shift worked.

**Main duties of the job**

**About us**

**Benefits of applying**:

- NHS Pension
- Part time hours available
- Blue Light Discount Card
- Employee Assistance Programme (EAP)

**Job description**

**Job responsibilities**
- Meeting and greeting all patients/relatives/carers who attend the Urgent Treatment Centre.
- Overseeing the smooth running of the patient waiting area, to include dealing with in person queries, in a caring and supportive manner.
- Receiving and registering patients onto the relevant clinical systems, including SystmOne and Symphony
- Inputting, updating and retrieving data in an accurate and timely manner using a variety of systems (electronic and paper based) including both patient/client records.
- Checking to ensure where possible all patient cases (including remote patients), SystmOne tasks and on-site queries have been actioned and closed down before leaving site handing over details to colleagues of any outstanding actions.
- Providing Chaperone Support to patients as required
- Assisting Clinicians with organising the handover of patient care to other departments within the Hospital, to include requesting a hospital porter where needed.
- Ensuring Clinical Rooms are set up and ready for use and tidied at the end of the day.
- Making sure that the clinical rooms, waiting area and reception desk are secure throughout the services operating hours and at the end of the day, notifying on site security staff of any problems as identified.
- Replenishing stock and ensuring adequate medical supplies are available to clinicians working in the department.
- Completing regular stock checks to include inputting and updating the stock spreadsheets as required.
- Liaising with the UTC Clinic Coordinators to ensure available appointments are being fully utilised.
- Providing telephone support to the service dealing with both straightforward and complex enquiries from a range of sources.
- Ensuring messages are communicated accurately and dealt with in an appropriate and timely manner.
- Providing completed Urgent Care System Issues forms (interface) when there are issues with the patients journey within the service.
- Reporting Significant Events in a timely manner.
- Ensuring information is held in a secure and confidential manner in line with data protection guidelines.
- Working collaboratively with colleagues in Accident and Emergency to ensure a consistent patient journey is achieved between departments.
- Being able to work flexibly across both sites as required by the business needs.
- Contributing ideas for changes and improvements to the service.
- Attending staff meetings and training as required for your role.
- Complying and completing all mandatory and statutory training as required by the organisation and/or their professional bodies.
- Participating and engaging in the annual appraisal process, contributing towards both the team and your own professional development.

**Person Specification**

**Experience**

**Essential**
- Previous experience of customer service work
- Excellent communication skills with the ability to adjust to suit the audience and quickly build rapport
- Adaptable to change
- Attention to detail
- Problem solver
- Strong understanding of data protection and confidentiality
- Excellent organisational skills
- Ability to work with mínimal supervision and acting decisively with mínimal supervision but to ask for help when needed.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
- Able to travel across West Sussex with the use of a car
- Excellent punctuality
- Work under pressure
- Computer literate (MS Office packages)

**Desirable**
- Experience of using EMIS Web IT system
- Experience of using TPP SystmOne IT System
- Previous experience of working in GP Surgery
- Experience in a healthcare environment

**Additional Criteria**

**Essential**
- Complete immunisation record

**Job Type**: Part-time
Part-time hours: 6-30 per week

**Salary**: £10.71-£13.65 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate: