Call Services Team Leader
4 days ago
Job Introduction
We are recruiting a Call Services Team Leader to complement our Rapport team of 10 based in a relaxed working environment. You will be dealing with calls and the role is suitable for someone who prefers a more back of house customer service interaction.
You will be part of the Rapport team but will be based at our client's offices in Camberley. The client is a prestigious global investment bank.
This is a 40 hours per week role, Monday to Friday shifts between 7am and 7pm.
Main Responsibilities
In this role you will be responsible for:
- Delivering switchboard and room reservations services across UK and Ireland
- Bookings and administration
- Assisting in compiling regular call stats
- Supporting the Call Services Manager in their role
- Have excellent team leader skills
- Have the ability to deliver high service levels
- Have good excel skills to produce concise call level statistics
- Display good administration skills
You will have experience in working in a similar role and have supervised a team of a similar size previously.
About The Company**Why Rapport?**
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
**About the Company**
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
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