Call Centre Sales Advisor

5 months ago

Camberley, United Kingdom Lifetime Legal Ltd Full time

**NO RECRUITMENT AGENCY CONTACT PLEASE**

**This is an exciting opportunity to join a well established company that is continually growing and developing within the property industry. We are market leaders in our sector. Due to our successes and growth we are looking for more advisors to join our Property Services call centre team.**

Working with our panel of professional solicitors and conveyancers, all selected for their skill and commitment, we deliver a product that supports the customer beyond just the transaction.

Working with us means you will receive the training and guidance needed in order to meet our sales and service objectives whilst at the same time developing your career.

**Job Summary**:
As an Advisor, you will need to be confident on the phone, showcasing an ability to connect with customers; explaining key benefits and building rapport during a consultative conversation.

As an Advisor you will effectively handle inbound and make outbound telephone calls to promote the products and services of Lifetime Legal and associated partners, input data efficiently and accurately and deliver sales targets/KPIs.
- Self-motivation, be work conscientious, organised
- Customer focus
- Trustworthy
- Efficiency
- Excellent interpersonal skills
- Excellent time management
- Ability to make responsible and effective decisions
- Ability to communicate efficiently - both written and verbally
- Ability to meet targets and manage a high-pressure environment
- Capable of maintaining a high work rate throughout the working day/week
- Be able to actively listen to clients, answer their questions and record information collected precisely
- Ability to work collaboratively as well as autonomously
- Be confident to ask questions when unsure.
- Be able to demonstrate good knowledge of Microsoft Office and comfortable learning new systems.
- Lead by example in all areas of the role

**Summary of Responsibilities**:

- To accurately record all required customer information on CRM system.
- To accurately complete all customer administration of their files and records
- To meet all specified sales and productivity targets and measures
- Identify all opportunities to sell existing or new products to customers.
- Maximise every upsell / cross - sale / data capture opportunity.
- Continually develop sales and customer service skills.
- To deliver exceptional customer service at all points of contact with Lifetime Legal as prescribed in the relevant QA process.
- To resolve customer complaints at the first point of contact where possible.
- Display and promote a professional attitude in the workplace and in doing so give this impression of Lifetime Legal and associated partners to all customers and prospects.
- To represent Lifetime Legal in a positive and highly professional light to all third parties including estate Agents, strategic partners, and Solicitors.
- To provide constructive and positive feedback to business introducers.
- To ensure customers are always contacted and followed up at prescribed or agreed dates and times.
- Create, maintain, and enhance effective working relationships within your own team and wider departments.
- Contribute to own monthly 121, coaching sessions & team meetings.
- Display a will to further own professional development.
- To seek to understand the needs of other functions within Lifetime Legal and how your performance can influence success in these areas.
- Participate in the development and achievement of the team ‘s plans and targets.
- To act as a professional and positive role model to other team members

**Benefits**:

- Professional development opportunities
- Company events, competitions and incentives
- Modern offices, free onsite parking
- 20 days annual leave
- A day off on your birthday
- Nest pension
- Private medical insurance for employee and their children
- Excellent store discounts - membership package
- Referral programme
- Comprehensive benefits package including family friendly initiatives, a free will, free conveyancing, Mover Protection, Power of Attorney

**Basic Salary**:£24,000pa with an additional £12,000pa potential commission/performance bonus.

**Job Type**:Full Time, Permanent

40 hours / week

Monday - Friday

Pay: £24,000.00-£36,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Application question(s):

- Do you have any experience working in a call centre?

**Experience**:

- Sales: 1 year (required)

Work Location: In person

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