Service Design and Transition Lead

2 weeks ago

Leeds, United Kingdom Capita Full time

Join us as a Service Design and Transition Lead with ASDA
(Hybrid, Permanent, Full Time)
About Capita
At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent acrossour business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.
About ASDA
The Asda FUTURE Programme represents the biggest retail transformation the UK has ever known.
As we separate from Walmart, we’re building a completely new, world-class retail technology landscape: eCommerce platforms, retail stores point-of-sale and inventory systems, supply chain, distribution and warehouse management systems, new buying and merchandising,financial and state of the art people systems as well as the latest in data and workplace technologies.
All of these will be architected and built to run in the cloud, reimagining how we do retail and enabling us to leap-frog our competitors and become a retailer of the future powered by the latest and best technology.
About the role
This role is to manage a new set of IT service design & transition deliverables relating to Asda's largest programme delivery.The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and arefit for purpose.
Day to day duties include Manage the Service Design and Transition of a portfolio of projects - reviewing, contributing and being responsible for the relevant project documentation throughout the Technology Lifecycle.
Manage the transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment.
Identify and communicate any issues and/or risks to the Project Team (Technology & Business) and Technology Service Teams.
Manage relationships with all relevant Technology stakeholders to communicate the progress with transition activities/ deliverables.
Ensure non-functional requirements are in place and fit for purpose.
Responsible for input into the vendor management process for creation of service schedules associated with new or amended services.
Responsible for setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.
Ensure all first year maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.
Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.
Member of the Technical Design Authority to ensure that service is engaged for future projects and non-functional requirements are built into the design of a new or changed service
Essential requirements Managing a portfolio of projects
Stakeholder engagement skills and experience
Experience of setting Service Acceptance criteria and Warranty Exit criteria, as well as leading reviews
Risk Management experience
Desirable requirements ITIL Service Design (desirable)
ITIL Service Transition (desirable)

  • Finance Shared Service Transition Lead

    6 days ago

    Leeds, United Kingdom Investigo Full time

    **Posted** 17 March 2024 **Salary** **£625 - £700 per day** **Location** Leeds **Job type** - Contract **Discipline** - Change Management **Reference** BBBH163735_1710702458 **Contact Name** Kieran Singh **_Shared Service Transition Lead (Interim)_** - Leeds, UK (Hybrid, 2-3 days per week in the office) - 12 month contract initially - Day rate:...

  • Technical Architect

    1 week ago

    Leeds, United Kingdom Transition Partners Full time

    Transition Partners are proud to be working with one of the country’s pioneers in IT Consultancies on a permanent Technical Architect role. The role is a Hybrid role but the amount of going into the office is down to the individual with going in as muchas is they want. Our client is looking for a problem solver who has had experience in the past working...

  • Software Tester

    4 weeks ago

    Leeds, United Kingdom Transition Partners Full time

    Transition Partners are proud to be working with a leading digital transformation and technology consultancy based in Leeds to recruit a Software Tester. As a Software Tester, you’ll be using the latest tools and technologies to execute testing across multiple interesting and challenging projects. Working to ensure that software is delivered at the...

  • Service Lead

    4 weeks ago

    Leeds, United Kingdom Service Care Solutions Full time

    This role will require candidates to support 3 or 4 properties and manage support workers around the west Yorkshire area. Travel will be required and a candidate who can drive is preferable and you will be expected to have your own vehicle and business insurance, mileage can be claimed from the nearest base office to the other offices you visit. The service...

  • Senior Service Designer

    3 weeks ago

    Leeds, United Kingdom UK Civil Service Full time

    Job summaryIn DHSC, we are proud of our purpose � to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you�d like to work in, we�d love to hear from...

  • Product Owner

    1 week ago

    Leeds, United Kingdom Transition Partners Full time

    Transition Partners are proud to be working with a key client to recruit a Product Owner. Our client is a leading digital consultancy that has long-standing relationships with some of the world’s largest organisations. This is a pivotal role in the business where you will be working with your multi-skilled team but also with higher managements on a...

  • Project Manager

    4 weeks ago

    Leeds, United Kingdom Transition Partners Full time

    Transition Partners are proud to be working with a key client to recruit a Project Manager. Our client is a Leeds and London based software development company, who specialise in building complex, integral software solutions for clients They are looking for an experienced Project Manager to join their growing team to work on a wide variety of interesting...

  • Housing Service Lead

    4 weeks ago

    Leeds, United Kingdom Service Care Solutions Full time

    Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm - 8:00 am (Weekdays), 8:00 am -...

  • Housing Service Lead

    3 weeks ago

    Leeds, United Kingdom Service Care Solutions Full time

    Job Title: Housing Service LeadLocation: West YorkshireDBS Level: Enhanced AdultService Users: The specific demographic of service users will be determined upon confirmation of location.Working Hours: 40 hours per week, with variations:Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pmOn-call hours: 5:00 pm - 8:00 am (Weekdays), 8:00 am - 8:00 am...

  • Housing Service Lead

    4 weeks ago

    Leeds, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm - 8:00 am...

  • Housing Service Lead

    4 weeks ago

    Leeds, United Kingdom Service Care Solutions Full time

    Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm - 8:00 am (Weekdays), 8:00 am - 8:00 am...

  • Design Lead

    6 days ago

    Leeds, United Kingdom Talk Recruitment Full time

    WANTED - Senior Design Manager - Leeds + Remote - Growing Building Contractor Interesting vacancy for a Senior Design Manager, opportunity to join a reputable building main contractor based in the Yorkshire area. Ideal opportunity for an already experienced Senior Design Manager or an intermediate level Design Manager who is ready for promotion to...

  • Lead Interaction Designer

    4 weeks ago

    Leeds, United Kingdom Leeds City Council Full time

    Lead Interaction Designer Leeds City Council is transforming local public services by putting technology at the heart of the organisation. The Integrated Digital Service works across Leeds City Council and the Integrated Care Board (Leeds) - opening up a number of exciting prospects to work within the health and care sector and local authority. The...

  • Service Designer

    1 week ago

    Leeds, United Kingdom Allied Healthcare Full time

    Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD requires businesses...

  • Service Designer

    4 weeks ago

    Leeds, United Kingdom Opencast Software Full time

    **The role** As our service designer, you’ll identify and solve our clients’ service problems. You’ll balance user needs, business needs and technical considerations. You’ll investigate and design the end-to-end, front stage and back stage service journey consideringboth the problem and solution space. We’re currently shaping our service design...

  • Design Lead

    1 week ago

    Leeds, United Kingdom United Living Group Full time

    United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining,...

  • Service Management Lead

    4 weeks ago

    Leeds, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Service Lead Location: West Yorkshire DBS Level: Enhanced Adult Service Users: The specific demographic of service users will be determined upon confirmation of location. Working Hours: 40 hours per week, with variations: Monday to Friday: 8:00 am - 4:00 pm or 9:00 am - 5:00 pm On-call hours: 5:00 pm -...

  • Service Lifecycle Manager

    3 days ago

    Leeds, Leeds, United Kingdom Sky Betting and Gaming Full time

    What you'll doAs Service Lifecycle Manager for InfoSec, you will be responsible for Service Management activities carried out in the tribe. Whilst you will be an integral part of the InfoSec Delivery Squad, you'll also work as a liaison with the wider Service Management Community to ensure that we're all working to the highest standards.If you have a passion...

  • Principal Test Engineer

    4 weeks ago

    Leeds, United Kingdom Transition Partners Full time

    Ready for your next career move? I have the perfect role for you! An accredited consultancy is looking for a Principal Test Engineer to join their fantastic team. This is an opportunity to work within the public sector on a range of different projects. This is a hybrid position offering a desirable salary between £76,000 to £95,000 depending on your...

  • Lead Software Engineer

    3 days ago

    Leeds, United Kingdom Sky Betting and Gaming Full time

    What you'll doThe Gaming Services squad is responsible for building and running the shared API services which underpin our customer facing products. As a back-end team we’re working hard to deliver the technical capabilities which unlock all manner of exciting new product features, driving efficiency and innovation.As a Lead Software Engineer...