Admin Support for Stoma Care Team

3 weeks ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We are looking for an efficient, conscientious, motivated, enthusiastic and experienced admin support, with the skills to provide dedicated clerical support to both the clinical and administrative teams in the Stoma Care Service at Colchester Hospital.

The post will be working within a well-established, high achieving, committed team of Stoma and Colorectal Nurses. In this post you will provide efficient and pro-active secretarial and administrative support to the Specialist Nurses and other team members. You will be the first point of contact for Stoma patients and will deal with a range of queries. You will work as part of our administrative team in supporting and covering other colleagues in the department.

If you think this role is for you and you would like to join our friendly and busy department, we want to hear from you

**Proposed interview date**: Wednesday 19th July 2023.

The key aspect of this role involves dealing with the public as well as support typing for the department, hence you must be able to demonstrate excellent communication and interpersonal skills and have proven IT experience.

The Stoma Nursing Team provides a busy service to both inpatients and those in the community, so you must be able to work under pressure. You will be responsible for working independently providing a full range of secretarial and administrative support and therefore must be highly organised and show the ability to prioritise a busy workload.

In this role you will be responsible for carrying out administrative duties, adhering to policies and procedures to provide a comprehensive and high quality service. You will to be able to deal efficiently and courteously with patient and staff enquiries. You will need to have excellent communication and interpersonal skills, be able to prioritise and adapt to constant demands on the workload as well as be able to demonstrate the ability to work as a team member. Relevant experience within an administration team is essential.

**Skills required for the post include**: excellent typing and audio skills, the ability to prioritise tasks, effective time management skills, good IT and secretarial skills, PTL related validation, good communication, interpersonal and organisation skills.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Consistent provision of comprehensive and efficient secretarial/ administrative support to the Stoma Care Nursing Team

To use your own initiative, managing, prioritising, planning and organising own time using extensive knowledge, skills and experience.

To be a ‘Team Player’ working in a way that encourages high performance from other staff, with the aim of maintaining optimum efficiency within the department. To support other team members to deliver an efficient administrative/secretarial service

To utilise the required technology/hospital systems / new technology or system (s) and support other team members to do so to deliver an efficient administrative/secretarial service.

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