Customer Service Advisor

3 weeks ago

Uddingston, United Kingdom Centrica Full time

**We are recruiting permanent full time Customer Service Advisors to work in our British Gas Home Service Team based in Uddingston.**

**Here's the address - **British Gas, 29 Murdoch House, Bothwell Road, Uddingston, Glasgow, Scotland, G71 7TW

**Salary** - £24,945 + quarterly bonus of up to 16% of your salary**.**

**Start Dates **- October 2023

**What you’ll be doing**

Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We **Care**. We **Deliver**. We’re **Agile**. We’re **Courageous**. We **Collaborate**

As a British Gas Home Service team member, you’ll be taking a range of inbound calls from customers who need us most. Perhaps they have a boiler breakdown, no heating, an appliance repair, or a water leak or maybe they are calling to renew their insurance policy with us where sales and retention play a key part of the role. Solving for all our customers is our priority. Whether that’s finding the most suitable appointment for one of our skilled engineers to attend, working to resolve customer appointment and account queries and complaints or providing options to your customers on ways that we can help look after their home. Your voice will be the first voice a customer hears when they contact us with their emergency or need help and assistance with their insurance policy.

**Our shift patterns**

Our services department is open 7 days a week to ensure we are available when our customers need us most. Our shift patterns have been tailored to support us in meeting these requirements. We currently have gaps available in our late patterns which will require you to work up to 9pm, we also have elements of weekend working with either 2 or 3 week rotations.

**What you can expect from us**

We will supply all your IT equipment - you’ll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater)

After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees. Here's a selection of some of our amazing benefits:

- Employee Energy Allowance
- Contributory Pension scheme.
- Private medical cover & Life Assurance
- 33 days holiday allowance and the option to buy/sell up to 5 additional days
- Plus an excellent range of flexible benefits, including technology vouchers & travel insurance

**I**t’s important that we do the right thing. Please ensure you have the legal Right to Work in the UK. We will carry out financial, criminal record and reference checks before you start working with us.**

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**

**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

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