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Branch Coordinator

4 months ago

Wakefield, United Kingdom Manning Stainton Full time

**About Us**
Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.

As an independent family run business, our offices work together to achieve the best possible result for the sale or letting of any property sold or rented through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.

Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers’ expectations.

**The Role**
A client facing role in our busy Wakefield sales office, you will be responsible for supporting the Branch Manager in the day to day running of the branch, whilst also being responsible for promoting Manning Stainton in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.

General Duties:

- Supporting the Branch Manager through administration, staff management and motivation
- To respond promptly to customer requests to book Market Appraisal and/or viewing appointments and to deal with their enquiries or requests in order to assist with their move
- To build direct customer relationships in order to promote and book appointments for our services
- Maximise cross-selling opportunities at all times by identifying and recommended related services to customers which will generate revenue & enhance the customer experience
- To be responsible for accurately recording all information collated from telephone contact on the databases
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
- To ensure all calls are answered promptly and efficiently
- Any other duties as required

You will need:

- A passion for property & people
- Previous experience of working in estate agency or a customer service driven sales environment
- A warm friendly personality and a willingness to learn new skills
- An enthusiastic & high energy approach to work
- Attention to detail and high level of accuracy
- Good IT literacy

What’s in it for you:

- Be part of an award winning team
- Uncapped Commission
- Full Training and Development
- Progression Opportunities
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, Childcare vouchers
- Annual Company awards dinner

**Salary**: £24,000 DOE with an OTE of £27,000 to £32,000

Hours: Full Time 37.5 hours

Job Location: Wakefield, West Yorkshire

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Estate Agency: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person