3rd Line Support Engineer
3 weeks ago
Are you a 3rd Line Support Engineer with an understanding of ITIL? Seeking a new and rewarding opportunity a with a business that offer career progression and will allow you to drive change? If so read on.
My client is a national Solutions provider. They are seeking a 3rd Line Support Engineer to join their Exeter based team.
As a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements, ensuring that all issues are resolved.
Providing proactive and reactive problem solving, you will work with 3rd parties to implement technical change, researching solutions and providing recommendations. You will also undertake continual improvement activities to keep the company’s technologycurrent and supportable.
As part of a small team, you will also produce and maintain documentation and support a number of hybrid cloud tools, training others in their use.
As a 3rd Line Support Engineer, you will have:
- Excellent technical understanding of infrastructure and networking
- Excellent working knowledge of Microsoft Server environments and Office 365 solutions; including Azure Active Directory, Intune and SCCM
- An understanding of and/or a certification in ITIL
As a 3rd Line Support Engineer, you will have strong communication skills. An interest in technology is also key
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