Deskside Support Engineer

2 weeks ago

Exeter, United Kingdom Link Fund Solutions Full time

**Overview**

Provide end user hardware, software and infrastructure support

Work closely with the End User Support Team to provide second and third-line operational support and ensure timely and efficient resolution of incidents and service requests.

Desktop support, asset provisioning, configuration, collection, software installation (unpackaged apps), low level commas room support.

**Key Accountabilities and Main Responsibilities**
- Deliver customer excellence and adhere to best practice principles
- Efficient and effective ticket management and resolutions to maintain key performance indicators
- Ownership of support tickets and regular communication on progress
- Proactive mindset with the ability to close knowledge gaps and reduce waste
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Contribute to technical support articles in the knowledge management database
- Drive service improvement by developing process and procedure documentation
- Support the major incident management and problem management process as required
- Efficient and effective delivery of second and third-line operational support including (but not limited to) desktop and client support, local server and network support, desk-side delivery and desk-side training of end users
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Collect and maintain accurate, detailed information about all assigned support tickets to provide relevant information to other IT support teams and facilitate effective service management reporting
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Proactively support the investigation of problems and help identify workarounds, fixes and root causes.
- Implement solutions as agreed with the End User Support Manager and Problem Management Team.
- Manage user relationships and engage with the Service Delivery Team and third-party providers as required
- Contribute to project related activity and formally capture knowledge to assist operational teams
- Exceptional customer-facing manner and ability to providing immediate technical assistance on the Tech Bar (where available)
- Support Disaster Recovery activities as required

**Experience & Personal Attributes**
- Highly accurate and performance driven and can lead by example
- Exceptional communication and interpersonal skills with the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
- Customer focused attitude.
- Calm and confident manner with the ability to set expectations and provide reassurance
- Strong and demonstrable ability to identify and manage InfoSec, risk and compliance issues
- Ability to self-manage but also to support and mentor colleagues and the wider IT function
- Technically skilled Deskside engineer with considerable experience supporting modern desktop environments, Citrix, Azure Desktop, netscaler and end user computing technologies
- Logical thinker with a clear and structured approach to troubleshooting complex environments
- Understands and embraces continuous service improvement principles
- Can formally capture and annotate complex processes using tools such as MS Visio
- Demonstrable experience with networking and IP telephony
- ITIL accreditation
- Formal technical accreditations
- Project management experience
- Administration of Airwatch, Insight, SCCM

  • IT Support Engineer Manufacturing}

    2 days ago

    Exeter, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer {**Manufacturing**}** Exeter **£30,000 to £40,000** + Life assurance + Private Healthcare + Progression + Training + Company Benefits - Are you an IT Support Engineer looking to join an innovative manufacturer at the forefront of leading technologies, working for a company who strive to continuously invest in their employees, through...

  • Field Support Engineer

    1 week ago

    Exeter, United Kingdom Apache Associates Full time

    Our client who is a major UK charity is looking for a Service Support Engineer, this is an exciting role within a fantastic team. You will be supporting remotely and on sites. You will need to be extremely good at paying attention to detail and planningyour own diary. The Service Support Engineer would offer 1st and 2nd line support for all technology...

  • Senior Embedded Systems Engineer

    3 days ago

    Exeter, United Kingdom Meridian Business Support Full time

    **Senior Embedded Systems Engineer** **The Company**: An exciting opportunity has arisen for a **Senior Embedded Systems Engineer**within an exciting, growing tech company who work predominantly within the Automotive sector.As an **Embedded Systems Engineer**, you will be working closely with the engineering team to **develop control systems** (including...

  • 3rd Line Support Engineer

    4 days ago

    Exeter, United Kingdom Verum Recruitment Full time

    Are you a 3rd Line Support Engineer with an understanding of ITIL? Seeking a new and rewarding opportunity a with a business that offer career progression and will allow you to drive change? If so read on. My client is a national Solutions provider. They are seeking a 3rd Line Support Engineer to join their Exeter based team. As a 3rd Line Support Engineer...

  • Manufacturing Programming Engineer

    2 weeks ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Manufacturing Programming EngineerThe Company: An experienced Automation / Robotics Manufacturing Engineer or somebody with experience of CNC / CAD / CAM programmingis required in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you willAn exciting opportunity has arisen for a Manufacturing Engineer, specialising in...

  • Manufacturing Programming Engineer

    1 day ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Manufacturing Programming EngineerThe Company: An experienced Automation / Robotics Manufacturing Engineer or somebody with experience of CNC / CAD / CAM programmingis required in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you willAn exciting opportunity has arisen for a Manufacturing Engineer, specialising in...

  • CI Engineer

    2 weeks ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    CI EngineerIf you are an experienced andpassionate Continuous Improvement Engineer or CI Coordinator who can champion a culture of continuous improvement across all areas ofa large manufacturing facility, then wewould love to hear from you. We have a great opportunity, if you have theinterest in the role and the experience to offer.Main Responsibilities:You...

  • Manufacturing Programming Engineer

    Found in: Jooble UK C2 - 2 weeks ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    Manufacturing Programming Engineer The Company: An experienced Automation / Robotics Manufacturing Engineer or somebody with experience of CNC / CAD / CAM programming is required in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you will An exciting opportunity has arisen for a Manufacturing Engineer,...

  • Manufacturing Programming Engineer

    3 weeks ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    Manufacturing Programming Engineer The Company: An experienced Automation / Robotics Manufacturing Engineer or somebody with experience of CNC / CAD / CAM programming is required in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you will An exciting opportunity has arisen for a Manufacturing Engineer,...

  • Continuous Improvement Engineer

    2 weeks ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    Continuous Improvement EngineerIf you are an experienced andpassionate Continuous Improvement Engineer or CI Coordinator who can champion a culture of continuous improvement across all areas ofa large manufacturing facility, then wewould love to hear from you. We have a great opportunity, if you have theinterest in the role and the experience to offer.Main...

  • 1st / 2nd Line Support Engineer

    4 hours ago

    Exeter, United Kingdom Verum Recruitment Full time

    Are you a 1st / 2nd line Engineer? Looking for a company that puts quality and career progression at the heart of everything that they do? If so, read on. My client is a national solutions provider. They are looking for a 1st/ 2nd line support engineer to join their rapidly expanding Exeter based team. As a 1st / 2nd line engineer you will be responsible...

  • Manufacturing Programming Engineer

    1 day ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    Manufacturing Programming Engineer The Company: An experienced Automation / Robotics Manufacturing Engineer or somebody with experience of CNC / CAD / CAM programming is required in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you will An exciting opportunity has arisen for a Manufacturing Engineer,...

  • IT Technical Support Field Service Engineer

    4 hours ago

    Exeter, United Kingdom AWD online Full time

    **IT Technical Support Field Service Engineer** who can troubleshoot and install a wide range of IT hardware and software within Retail and Hospitality businesses is required for an IT solutions company. **SALARY**:£22,000 per annum +On Call Supplement +Company Van, Fuel Card +Uniform + Benefits **JOB TYPE**:Full-time, Permanent **WORKING HOURS**:13 Hour...

  • CAD / CAM Programmer

    Found in: Whatjobs ES C2 - 7 days ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    CAD / CAM Programmer The Company: An experienced CAD / CAM / CNC Programming Engineer , oran Automation / Robotics Programming Technician is required to fulfill the role of Manufacturing Engineer in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you willAn exciting opportunity has arisen for a Manufacturing...

  • CAD / CAM Programmer

    7 days ago

    Exeter, United Kingdom Meridian Business Support Limited Full time

    CAD / CAM ProgrammerThe Company: An experienced CAD / CAM / CNC Programming Engineer, oran Automation / Robotics Programming Technician is required to fulfill the role of Manufacturing Engineer in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you willAn exciting opportunity has arisen for a Manufacturing Engineer,...

  • Manufacturing Programming Engineer

    1 day ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    Manufacturing Programming Engineer The Company: An experienced Automation / Robotics Manufacturing Engineer or somebody with experience of CNC / CAD / CAM programming is required in this fast paced engineering manufacturer in Exeter. Working within the aerospace industry, you will An exciting opportunity has arisen for a Manufacturing Engineer,...

  • Application Support Engineer

    3 weeks ago

    Exeter, Devon, United Kingdom Advanced Resource Managers Ltd Full time

    Our client are seeking a highly skilled and experienced 3rd line Application Support Engineer to join their team on a permanent basis. This role offers hybrid flexible working. The successful candidate will be responsible for making sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support...

  • Electrical Maintenance Lead

    6 days ago

    Exeter, United Kingdom Meridian Business Support Full time

    SL-776.S24 **Posted: 26/04/2024** **£42000 to £45000 Per: annum + Benefits: 6% Pension, Life Assurance, Critical Illness** **Exeter, South West,** **Permanent** **Electrical Maintenance Lead** **The Opportunity**: Are you a **hands on**,** practical** and well rounded **Electrical **Maintenance Engineer** with the ability to lead a small team, and...

  • SQL Application Support Engineer

    3 weeks ago

    Exeter, Devon, United Kingdom Advanced Resource Managers Ltd Full time

    Our client are seeking a highly skilled and experienced 3rd line Application Support Engineer to join their team on a permanent basis. This role offers hybrid flexible working. The successful candidate will be responsible for making sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support...

  • IT Support Analyst

    4 hours ago

    Exeter, United Kingdom BOWERFORD ASSOCIATES Full time

    Are you an experienced **IT Support Analyst** looking for a new and challenging role? Are you passionate about playing a meaningful role whilst helping, supporting, and building relationships with your colleagues? We have a fantastic opportunity for an experienced 2nd Line IT Support Analyst to join our customers busy IT team based in Exeter. This is a...