Trainee First Line Manager

4 weeks ago

Exeter, Devon, United Kingdom Wales & West Utilities Full time
What we're looking for?

Are you interested in developing as a manager of the future? Do you think you have the right aptitude and appetite? Then here is your opportunity

We're looking for a First Line Manager on a fixed term contract to play a big part in the delivery of the future of our gas network, and we want to hear from you

Reporting to the Performance Manager, First Line Managers are responsible for leading teams to deliver outstanding levels of gas safety, reliability and customer service for the millions we serve every day.

Ideally, we are looking for someone with people management experience, a background in utilities and/or experience in a technical role. There is however an opportunity to join as Trainee First Line Manager and we will invest in you and provide you with the necessary upskilling to progress to a fully operational First Line Manager in line with our structured pay and competency framework which rewards skills, competence and enables development and career progression.

We'll trust you to:
  • Lead and inspire both direct labour and contractor teams
  • Maintain our excellent safety record
  • Effectively manage a budget of circa £3 million
  • Create a culture which encourages excellent performance
  • Embrace and champion change
  • Role model outstanding behaviours
  • Provide the necessary technical support and motivation to the workforce to deliver performance improvements to maximise efficiency and cost effectiveness
  • Celebrate the successes of your team and individuals

You can read a full job description here.

You'll need to have:
  • The right attitude and exceptional people skills to energise teams to be the best they can be at work.
  • The willingness to work on a standby rota to cover a 24/7 gas emergency service
  • The ability or aspiration to lead and motivate operational teams over a wide geography in a similar operating environment
  • Aspiration to confidently provide open and honest feedback on performance and behaviours
  • A full driving license
The following is also desirable:
  • Knowledge of appropriate legislation, policy, procedures and an understanding of Wales & West Utilities operations.
  • Experience in a technical role supported by an understanding of gas transportation activities.
  • Working knowledge of appropriate codes of practice, engineering instructions, safety and statutory regulations. Competent to support Wales & West Utilities policies and procedures.
  • NVQ level 3 standard (or equivalent) andexperience in a technical network role supported by an understanding of gas transportation activities is desirable

We would also love to hear about anything else you feel you could add or bring to the role

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What's in it for you?
  • A competitive salary starting at £38,074 or £48,084 depending on experience and rising to £54,960. Your starting salary will be agreed dependent on any previous skills and experience.
  • A structured pay & competency framework which rewards skills, competence and enables development and career progression
  • Additional earnings through the standby rota plus overtime and additional work available
  • 25 days annual leave plus bank holidays
  • Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
  • 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
  • "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
  • Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
  • Enhanced pay for parental leave
  • Retail discounts and cashback scheme
  • Annual salary review
  • Discretionary annual bonus
  • Company Sick Pay
  • In-house Occupational Health Team
  • Employee Assistance Programme
  • Comprehensive training
  • Company Car
The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn't matter about gender, race, sexuality or disability; it's about our colleagues' skills, the way we do things and how we live our values.

You can find out more here.

Interested?

If you think you'd make a good addition to the team, we would love to hear from you

To apply, click the link below.

If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at or on

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.

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