Head of Property Services

2 weeks ago

Shipley, United Kingdom Incommunities Full time

Could you be Incommunities new Head of Property Services (Planned). We are looking for a strategic leader to take us on a transformational journey to improve efficiency across our maintenance service. As part of the Senior Management Team leading the Repairs & Maintenance Service, you will lead delivery of cyclical and planned works including M&E cyclical and responsive works, internal delivery of Planned Investment Works, Grounds Maintenance and Estate Cleaning & Caretaking. This is an exciting time to join and be involved in the modernisation of our Repairs & Maintenance Service, leading service delivery and project works and managing a circa £10m annual budget, you will be at the forefront of ensuring we deliver our 3 year service improvement plan to improve the lives and homes of our customers.

**About us**

We are social housing landlord and think our vision of Improving Lives Incommunities says it all
Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
**Responsibilities**
- Provide strategic leadership of the Planned Maintenance delivery function across Incommunities through strong leadership, energy and performance focus
- Deliver our legal and statutory obligations for Planned Maintenance services including the development, delivery and embedment of effective strategy, policy, procedure, reporting, systems and training
- Rigorously manage and monitor performance to achieve a delivery service which is consistently high quality, represents value for money and delivers high levels of customer satisfaction
- Lead service transformation and delivery of the three year service improvement plan
- Management and utilisation of data systems to monitor, report and drive performance against Planned Maintenance KPIs
- To keep fully appraised of changes in regulations, best practice, trends and assess the potential impact of these to Incommunities and ensure any resultant changes are made in a timely manner
- Prepare and deliver performance reports to Senior Leadership Team, Board and Committees
- Develop and lead partnerships with other agencies and stakeholders on cross-cutting property issues and initiatives, to develop common goals and standards and achieve ambitious, improved outcomes for Incommunities residents
- Manage the service to deliver maximum financial performance and return on investment ensuring a commercial approach to service delivery
- Responsibility for effective budget management, profit and loss, and monitoring and controlling cashflow and expenditure in accordance with IC’s procedures and financial regulations
- Provide accurate and timely information for the annual budget, business plan and strategy
- Rigorously manage and monitor planned maintenance performance to achieve a service which is both consistently high quality, represents Value for Money and delivers high levels of customer satisfaction
- To lead and be responsible for the effective implementation of Health and Safety policies and procedures in relation to your service, ensuring staff and contractors fulfil their responsibilities in respect of Health and Safety and including CDM

**About you**
- Think strategically and turn plans into action
- Passionate about delivering high performing asset management and investment programmes, achieving quality and value for money
- Lead from the front and be accountable to develop and motivate your service and ensure a high levels engagement with a strong customer service ethos
- Commercial and entrepreneurial ensuring close control of budgets and P&L whilst achieving service delivery goals

**Requirements**:

- Experience of developing and implementing planned maintenance strategy, policy and procedure
- An ability to present the overall vision and values of the service and promote performance delivery to both customers (internal and external) and wider stakeholders
- Strong statutory and regulatory knowledge and experience in ensuring health & safety policies and procedures are developed, applied, embedded and adhered to
- Experience of identifying and managing key risks and challenges for the service, identifying new risks as they emerge and setting out actions and controls to mitigate these risks
- Knowledge of Building Regulations, British Standards, Approved Codes of Practice, CDM regulations, health & safety legislation, Regulatory Framework for Social Housing and standard forms of building contract
- Experience of preparing and presenting reports on operational and performance related matters to the Seni

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