Housing Apprentice

5 days ago

Norwich, United Kingdom South Norfolk Council & Broadland District Council Full time

**No day the same, making positive change**

**Role Snapshot**

This is an enjoyable interactive role which is essential to support the team’s specialist services. The role will encompass a wide range of skills and responsibilities. You will assist customers seeking help with their housing, helping resolve the customersissues where possible or ensuring they are referred to another service quickly if needed.

This apprenticeship role includes studying towards the Level 3 Housing and Property Management apprenticeship qualification of which 20% of your time will be spent working towards completing this.

**What you could be part of**

Over the past two years, people have been impacted on numerous fronts including loss or reduction in employment, reduction in income, family breakdowns all of which are increasing hardship and the risk of homelessness. Being part of the Housing and BenefitTeam has allowed current team members to be at the forefront of central and local governments initiatives, whilst challenging an incredibly exciting undertaking. When joining the team you will have the opportunity to help people either directly or by providingthem with the skills they need to help themselves.

**What you’ll be doing**

Working in partnership with an experienced officer you will:

- Respond to client enquiries via telephone, mail and electronically
- Assist with interviewing clients, undertake housing need and homeless assessments within statutory and policy frameworks, provide advice, ongoing support and maintain client contact
- Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
- Support colleagues in the housing and benefits team with administrative work such as scanning documents, updating case notes and maintaining the housing registe
- Assist with carrying out home visits or visits to other relevant sites
- Assist with the prevention or relief of homelessness from a range of settings, including clients who are currently rough sleeping
- Help clients to access specialist support services as required (for example, advocacy services, tenancy support, equipment and adaptations)
- Source interim accommodation for clients when required

**You must have**
- 5 GCSEs A-C grade or equivalent including English and Maths.
- Have an ability to multitask and work under pressure to meet deadlines with a high level of attention to detail. Able to work outside normal office hours.

**What’s in it for you**

Our package includes:

- 25 days holiday increasing to 28 days after 5 years’ service plus bank holidays (pro-rata for part time employees)
- Opportunity to work your hours flexibly to improve your work life balance (where operationally possible)
- Employer pension contributions of 15% with the option to make additional voluntary contributions
- Access to our One Team Rewards scheme including discounts in high street shops and restaurants, employee assistance programme and car lease scheme - with more to come
- Payroll giving scheme
- Regular reviews with your line manager, develop a personal development plan, as well as opportunities to undertake training
- Compassionate leave and sickness entitlement for times of need
- Support towards volunteering days in the community and encouragement to be involved with fun activities to raise money for local and national charities.

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