Housing Apprentice

7 months ago

Norwich, United Kingdom South Norfolk Council Full time

**Other information**:Fixed Term Contract for 2 years

**No day the same, making positive change**

**Role Snapshot**

This is an enjoyable interactive role which is essential to support the team’s specialist services. The role will encompass a wide range of skills and responsibilities. You will assist customers seeking help with their housing, helping resolve the customers issues where possible or ensuring they are referred to another service quickly if needed.

This apprenticeship role includes studying towards the Level 3 Housing and Property Management apprenticeship qualification of which 20% of your time will be spent working towards completing this.

**What you could be part of**

Over the past two years, people have been impacted on numerous fronts including loss or reduction in employment, reduction in income, family breakdowns all of which are increasing hardship and the risk of homelessness. Being part of the Housing and Benefit Team has allowed current team members to be at the forefront of central and local governments initiatives, whilst challenging an incredibly exciting undertaking. When joining the team you will have the opportunity to help people either directly or by providing them with the skills they need to help themselves.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing **

Working in partnership with an experienced officer you will:

- Respond to client enquiries via telephone, mail and electronically
- Assist with interviewing clients, undertake housing need and homeless assessments within statutory and policy frameworks, provide advice, ongoing support and maintain client contact
- Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
- Support colleagues in the housing and benefits team with administrative work such as scanning documents, updating case notes and maintaining the housing register
- Assist with carrying out home visits or visits to other relevant sites
- Assist with the prevention or relief of homelessness from a range of settings, including clients who are currently rough sleeping
- Help clients to access specialist support services as required (for example, advocacy services, tenancy support, equipment and adaptations)
- Source interim accommodation for clients when required

***You must have **

5 GCSEs A-C grade or equivalent including English and Maths. Have an ability to multitask and work under pressure to meet deadlines with a high level of attention to detail. Able to work outside normal office hours.

**Why Work For Us?**

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Agile Working Arrangements do we Offer?**

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

**What Roles Do the Councils Offer?**

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?**

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?**

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?**

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

**Where are we advertising?**

**Advertising Internally and Externally**

**Key Information**:
If you any questions about the role, then please don’t hesitate to contact the recruiting manager or the HR Team, who will

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