Housing Officer

3 weeks ago


Bedford, United Kingdom bpha Full time

**Fixed Term Contract for 12 months (possibility of extension)**

**Full Time (37 hours per week, flexible working Monday - Friday**

bpha is a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.

We are seeking an experienced Housing Officer on a temporary contract to provide tenancy and neighbourhood management services for the Bedfordshire area.

**What you will be doing**:

- To ensure that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
- Advise tenants of their housing options so they can make informed choices at the end of their tenancies.
- To reduce debt owed in rent and service charges.
- Managing safeguarding cases appropriately ensuring that legislation is followed, making necessary referrals and engaging with residents, partner agencies internally and externally where required.
- Managing cases of antisocial behaviour, working in partnership with other teams and agencies as required.

**We’d love to meet someone with**:

- Experience of working in a Housing Officer role is essential.
- Excellent customer service skills putting the customer at the heart of what we do
- Good problem-solving, negotiation and influencing skills
- Strong communication skills, both written and verbal
- Excellent time management and organisational skills
- Ability to input data into systems accurately
- A driving licence and access to a vehicle.

**Amongst what we offer you is**:

- A competitive salary of circa £30,000 plus £2,000 car allowance
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme

**Closing date: 25th May 2023**

**Interview date: To be confirmed


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