Client Relations Assistant

6 months ago


Norwich, United Kingdom Clapham & Collinge LLP Full time

We are currently recruiting for a full-time Client Relations Assistant to join our Client Relations Team based at our head office in Norwich, to provide the highest level of client care and management of the firm's client base.

Duties include:

- Booking appointments, arranging quotations and managing our online live chat feature.
- Working with the Marketing Team to assist in delivering a busy schedule of events.
- Covering reception when required.
- Assisting the team in preparing monthly reports to be shared with the Senior Leadership Team covering your team's performance, sales conversions, competitor activity and key trends in order to identify areas of growth/improvement to maximise sales conversions and assist the firm with its ambitious plans for growth.

Requirements**:Excellent communication skills.**
- Experience in customer service desirable but not essential.
- Drive and dedication to learn about the services we offer and understand legal terminology, to develop your ability to sell our services and effectively communicate with clients and colleagues.
- Commercially driven with a customer-oriented attitude.
- Ability to prioritise and work under pressure.
- Ability to work well with a team.

Salary dependant on experience.

**Job Types**: Full-time, Permanent

Pay: From £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JP_HR_0013



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