Part-time Customer Service Advisor

3 weeks ago


Ringwood, United Kingdom Churchill Retirement Living Full time

**Part-time Careline Operator / Part-time Customer Service Advisor**
- ** Location: Office based in Ringwood, Hampshire**
- ** Hours: 26.25 hours per week, worked as ‘4 on / 4 off’ to include rostered weekends and Bank Holidays**
- ** Shifts: Earlies 06:30-14:30 / Lates 14:30-22:30 (30 min unpaid break)**
- ** Salary: From £22,000 per annum, pro rata, (£15,400 p/a actual salary), dependent on experience**

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team in Ringwood.

***

**What does the role involve?**

Telephone-based customer support, including:
Taking incoming calls from retired Homeowners, responding to a variety of

situations including emergencies (i.e. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.

Logging each call in our CRM system ensuring information is accurately recorded every time.

Providing a friendly, responsive and attentive approach to every call.

**No sales, just great customer service** There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

**About you**

We are looking for people with excellent customer service skills with experience of call centres, retail, hospitality, care sector or similar backgrounds.

You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense

You’ll demonstrate an excellent telephone manner, with a good standard of written and spoken English and good IT skills.

**Why work for us?**

Fantastic Colleague Benefits including:

- 15.5 days holiday, plus provision for Bank Holidays (equivalent to 22 days full-time)
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Career development opportunities
- Bright, contemporary offices based in Ringwood
- Free on-site parking
- Group pension scheme
- Eye care vouchers
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company excellent for long-term career aspirations

Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty

***

**Who are we?**

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

**Location**

Office

**Department**

Customer Services

**Job Title**

Part-time Customer Service Advisor

**Salary**

£22,000 per annum, pro rata

**City**

Ringwood, Hampshire

**Country**

United Kingdom



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