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Part-time Customer Service Advisor

4 months ago

Ringwood, United Kingdom Careline Support Ltd Full time
Location: Ringwood, Hampshire - office basedSalary:​From £20,000 per annum, pro rata, dependent on experience, plus Company benefitsHours: Part-time opportunities from 15 hours per weekShifts: Operational hours are between 06:30-22:30, covering early and late shifts, inclusive of alternate weekends

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We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team full-time.

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Why work for us?

• Competitive salary starting from £20,000 per annum, pro rata, negotiable depending on experience (£10.25 per hour)

• Fantastic Colleague Benefits
• Variety of shifts to fit with your lifestyle
• Supportive and friendly team
• Free tea and coffee (as much as you can drink)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Bright, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day
• And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations

What does the role involve?

• You’ll be taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (eg, accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
• Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
• Remaining alert to ensure you are ready and available for your next customer.
• A flexible, friendly and responsive approach is essential.

No sales, just great customer service

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About you

We are looking for people with customer service experience, for example, from call centres, retail, hospitality or the care sector
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense
A good standard of English and IT skills is essential

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

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Who are we?

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

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How to join us

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling

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