Sales Support

4 months ago

Maidenhead, United Kingdom Volvo Cars Full time

**Looking for more than a job?**

A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.

**What you’ll do**

You will be responsible for supporting the day-to-day activities of the New Car Sales Team and contributing to the maximisation of orders and registrations which support the Volvo Direct to Consumer journey. The role is critical to the service provided to customers and to delivering the sales objectives of the New Car Sales Team and VCUK. Following up customer enquiries, arranging test drives and retailer appointments, customer order updates and assisting consumers along the sales process e.g., credit box checks

**Your key deliverables will include**:

- First point of contact for inbound retailer enquiries
- Build rapport with customers through friendly, engaging communication
- Process enquiries appropriately on the CRM system (Salesforce) to enable future follow-up
- Perform against a range of KPI’s, including commercial, consumer and operational
- Captures and records detailed consumer information in the CRM, based not only on the basic hygiene information, but additional insight to allow for when to advise a consumer a holistic solution/offering, to include accessories and packages
- Build and maintain consumer relationship throughout consumer journey
- Perform outbound follow up call to consumers, using notes from previous calls to support the seamless consumer experience
- Proactively contribute ideas and suggestions for improving our customer’s experience
- Work collaboratively with our Customer Relations department to ensure all sales-related customer requests can be handled effectively
- Liaise with our retailer partners (Volvo dealer network) to ensure a seamless omnichannel customer journey
- Develops and maintains good relationships with stakeholders, retailers, customers and relevant industry bodies and regulatory bodies
- Continually evaluates the effectiveness of their own performance and seeks to improve.
- Contributes to team meetings and shares ideas for how to improve the function or wider business
- Provides leading-edge services ensuring that VCUK retains its competitive edge as a premium service provider
- Achieves and maintains a SAF accreditation as relevant to the legislation
- Achieves and maintains all areas of required competence, including QA assessments

**What you’ll bring**
- Highly organised and understanding of sales process
- Good communication skills (oral and written) with great presentation and influencing
- Ability to build rapport and understanding with a diverse range of stakeholders
- Use of Microsoft Office, e.g., Excel, Word, Outlook
- Previous experience of CRM systems, such as Salesforce
- Proven track record of adapting to various styles and high standard of customer satisfaction
- Demonstrates resilience, self-motivation, and a commitment to self-development, actively seeking positive feedback
- Highly adaptable and positive to changes in assignments and priorities
- Able to communicate positively with colleagues and customers at all levels with confidence
- Calm under pressure with an organised nature and strong attention to detail
- Understands the needs of both customers and the company and demonstrates this in their work
- Takes ownership in all aspects of their role, working without close supervision and demonstrating effective self-management
- Systematic and process-oriented way of working
- Relevant FCA qualifications

Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us

**Benefits & Life at Volvo Car UK**:

- Salary of £28,000 - £32,000 per annum
- Competitive salaries that are reviewed and benchmarked annually
- Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
- Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
- Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
- 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
- 15 days’ work from anywhere in the world policy
- 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
- Matched pension contribution up to 5%
- Wellbeing benefits such as Health Cash Plan and Life Assurance
- 2 paid volunteering / charity days per year
- Access to our preferential employee lease car scheme for you and your family
- Subsidised onsite restaurant plus free refreshments and snacks
- Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
- A set salary sacrifice spend

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