Sales Order Processor and Customer Service
4 weeks ago
Customer Experience is at the heart of everything my client does - if you’d like to be a part of this please get in touch
Reporting directly to the Customer Service Manager, you will ensure customers receive a first-class customer service experience.
**Key responsibilities will include**:
- Receiving and processing sales order, credits and returns, filing documentation for compliance
- Liaising with customers regarding production, logistics and supply functions
- Supporting the area sales managers and sales function
- Handling incoming calls, general enquires and managing the central inbox
- Developing product knowledge
- Receiving and processing sales orders, credits and returns
- Processing import/export shipment transactions
- Liaising with internal customers and stakeholders
**Key skills and experience required**:
- Strong experience with telephone-based customer service/direct sales is essential (B2B)
- Good PC skills - Microsoft Office
- Experience or working in an ERP or SOP business system preferred
- CRM and CDP experience would be a strong advantage
- NVQ Level 3 or equivalent in Business Admin or Customer Service would be beneficial
Hours of work: 8.15am - 5.15pm, Monday - Thursday and 8.15am - 2.15pm, Friday
Holidays: 25 days + bank holidays
Generous pension scheme
Private medical insurance
Life assurance
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