Estates Helpdesk Operative

1 month ago


Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

To assist in the running of the Estates helpdesk, including provision of an Efficient and comprehensive administrative/secretarial service to the Estates managers, maintaining confidentiality at all times. The role holder is expected to work largely unsupervised, using their own initiative and be able to plan and co-ordinate multiple tasks. A key element of the role is customer care and maintaining strong relationships with all stakeholders.

Maintain the operation of the helpdesk, raising and closing work orders.

Act as point of contact for staff to report absence / sickness and submit the daily reports accordingly.

Liaise with in house maintenance staff to ensure all work is carried out, and work orders signed off in a timely manner.

Run monthly reports on outstanding work orders and individual staff productivity.

Input data and review electronic diary to monitor all annual leave.

Ability to empathise and offer reassurance when dealing with upset/angry staff/property tenants.

Assist Estates managers with audits / surveys. Compiling data to create and develop and maintain accurate Excel spreadsheets.

Monitor office consumables

Provide support to Estates colleagues throughout the Trust.

Ensure that visitors / contactors are appropriately signed in and inducted, providing information and assistance as appropriate.

To ensure that any issues that may affect service delivery are reported to the Estates Managers.

Any other duties in line with the grade and scope of the post

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

Over 8,400 full time, part time and bank staff members

Medical, nursing and therapeutic care provided to over 10,000 children and adults a day

July 2018 Care Quality Commission (CQC) rating of ‘Good’ with ‘Outstanding’ features

Flexible working patterns offered across all services

Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks

Accredited Level 3 Disability Confident Leader

To undertake a range of administrative/secretarial and coordination tasks for the Estates managers and maintain effective functionality of the estate’s helpdesk.

Act as initial point of contact for the Trust on Estates services matters.

Action enquiries appropriately using own initiative within scope of delegated authority referring to an appropriate Manager when necessary.

Provide professional accurate information to the Estates management team and Trust Managers as requested.

To develop an effective filing system for Estate’s information, property records, service contracts, service information etc. in both hard copy and electronically. Review and update on a regular basis, suggesting and implementing system improvements where appropriate.



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