Estates Helpdesk Administrator

1 month ago

Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

To co-ordinate the running of the Estates helpdesk, including provision of an Efficient and comprehensive administrative/secretarial service to the Estates managers, maintaining confidentiality at all times. The role holder is expected to work largely unsupervised, using their own initiative and to able to plan and co-ordinate multiple tasks. A key element of the role is customer care and maintain strong relationships with all stakeholders.
- Participate in the operation of the helpdesk, raising and closing work orders
- Liaise with in house maintenance staff to ensure all work is carried out, and work orders signed off in a timely manner.
- Ability to empathise and offer reassurance when dealing with upset/angry staff/property tenants.
- Assist Estates managers with audits / surveys. Compiling data to create and develop and maintain accurate Excel spreadsheets.
- Provide support to Estates colleagues throughout the Trust.
- Ensure that visitors / contactors are appropriately signed in and inducted, providing information and assistance as appropriate.
- To ensure that any issues that may affect service delivery are reported to the Estates Managers.
- Any other duties in line with the grade and scope of the post

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.
- Over 8,400 full time, part time and bank staff members
- Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
- July 2018 Care Quality Commission (CQC) rating of ‘Good’ with ‘Outstanding’ features
- Flexible working patterns offered across all services
- Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
- Accredited Level 3 Disability Confident Leader
- To undertake a range of administrative/secretarial and coordination tasks for the Helpdesk and Estates managers
- Act as initial point of contact for the Trust on Estates servicesmatters.
- Raise work orders appropriately using own initiative within scope of delegated authority referring to an appropriate Manager when necessary
- To maintain an effective filing system for Estate’s information, property records, service contracts, service information etc. in both hard copy and electronically. Review and update on a regular basis, suggesting and implementing system improvements where appropriate.
- Any other duties in line with the grade and scope of the post

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