Customer Service Assistant
2 weeks ago
**About us**
Audeamus Partners is a small business in Liverpool. We are challenging, fast-paced and customer-centric.
Our work environment includes:
- International workforce
- Regular social events
- On-the-job training
- Flexible working hours
**Responsibilities**:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate issues as needed.
- Maintain customer records and update account information as needed.
- Develop and maintain positive relationships with customers.
- Identify opportunities to upsell products and services.
- Provide feedback to management on customer service trends.
From you:
- Excellent collaboration skills, but also the ability to work independently
- Demonstrate a good knowledge of key Microsoft packages
- Experience within an office environment
- Excellent communication skills, both written & oral
- Customer service focused
We are an equal oppurtunity employer and we welcome all applicants to apply
**Salary**: £24,737.00-£25,034.00 per year
**Benefits**:
- Casual dress
- Company events
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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