Customer Service Assistant

2 weeks ago


Liverpool, United Kingdom Audeamus Partners Full time

**About us**

Audeamus Partners is a small business in Liverpool. We are challenging, fast-paced and customer-centric.

Our work environment includes:

- International workforce
- Regular social events
- On-the-job training
- Flexible working hours

**Responsibilities**:

- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate issues as needed.
- Maintain customer records and update account information as needed.
- Develop and maintain positive relationships with customers.
- Identify opportunities to upsell products and services.
- Provide feedback to management on customer service trends.

From you:

- Excellent collaboration skills, but also the ability to work independently
- Demonstrate a good knowledge of key Microsoft packages
- Experience within an office environment
- Excellent communication skills, both written & oral
- Customer service focused

We are an equal oppurtunity employer and we welcome all applicants to apply

**Salary**: £24,737.00-£25,034.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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