Customer Service Assistant
2 weeks ago
**Customer Service Assistant**
We are seeking a dedicated and friendly Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction.
**Responsibilities**:
- Maintain accurate and detailed records of customer interactions
- Collaborate with other team members to ensure customer needs are met.
- Identify opportunities to upsell or cross-sell additional products and services.
- Assist with customer feedback collection and analysis to improve our services.
- Stay updated on product knowledge and company policies to effectively assist customers
**Skills**:
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Ability to empathize with customers and provide exceptional service
- Attention to detail and ability to multitask in a fast-paced environment
- Ability to work well in a team and independently
**Salary**: £22,920.00-£25,202.00 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 20/09/2023
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