Customer Service Assistant

1 month ago


Liverpool, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to work in a fast-paced environment and contribute to the success of our company.

**Duties**:

- Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide information about our products and services
- Analyze customer needs and recommend appropriate solutions or upsell additional products
- Provide exceptional customer service by actively listening to customers, understanding their concerns, and offering timely and effective solutions
- Demonstrate excellent phone etiquette by maintaining a professional and courteous demeanor at all times
- Assist with order processing, tracking shipments, and handling returns or exchanges
- Collaborate with other team members to ensure customer satisfaction and achieve department goals

**Qualifications**:

- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Experience with upselling or sales techniques is a plus
- Excellent phone etiquette with the ability to handle challenging customer interactions

**Job Types**: Full-time, Permanent

Pay: From £25,990.41 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 22/04/2024



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