Customer Service Assistant

4 weeks ago


Liverpool, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services
- Upsell additional products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Perform data entry tasks to update customer records and maintain accurate information
- Handle customer complaints or concerns with empathy and strive for a satisfactory resolution

**Experience**:

- Previous experience in a customer service role is preferred
- Strong phone etiquette and the ability to communicate effectively with customers
- Excellent problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and navigating computer systems
- Ability to work well in a fast-paced environment while maintaining attention to detail

**Job Types**: Full-time, Permanent

Pay: From £25,966.65 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024



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