Customer Service Assistant
4 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services
- Upsell additional products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Perform data entry tasks to update customer records and maintain accurate information
- Handle customer complaints or concerns with empathy and strive for a satisfactory resolution
**Experience**:
- Previous experience in a customer service role is preferred
- Strong phone etiquette and the ability to communicate effectively with customers
- Excellent problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and navigating computer systems
- Ability to work well in a fast-paced environment while maintaining attention to detail
**Job Types**: Full-time, Permanent
Pay: From £25,966.65 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 26/05/2024
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