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Customer Service Assistant

4 months ago

Liverpool, United Kingdom Global Partners Ltd. Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This position requires excellent communication skills and the ability to work in a fast-paced environment.

**Duties**:

- Respond to customer inquiries via various face to face channels in a timely and professional manner
- Provide accurate information and assistance to customers regarding products, services, and policies
- Perform data entry tasks to update customer information and order details
- Analyze customer feedback and provide suggestions for improvement to management
- Assist with resolving customer complaints or escalations
- Maintain a high level of knowledge about company products, promotions, and policies
- Collaborate with other team members to ensure excellent customer service at all times

**Qualifications**:

- Excellent verbal and written communication skills in English
- Strong problem-solving skills with the ability to analyze information and provide effective solutions
- Previous customer service experience is preferred but not required
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy
- Professional phone etiquette and interpersonal skills

**Job Types**: Full-time, Permanent

**Salary**: From £23,942.23 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 23/04/2024