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Customer Service Specialist
4 months ago
What's on offer
Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
Annual Bonus Scheme
High-end and up-to-date tools to do the job well
On-site premium showroom (also the staff gym)
Monday to Friday with the option to work 1 day per week from home
Free parking
Free premium Italian coffee
Pension and Life Assurance Scheme
Private Medical Insurance
Corporate Wellness Programme and Wellness benefits
Retailer discounts portal and partner benefits
Employee Assistance Programme
Product Employee Purchase Scheme
Comprehensive Induction Programme
Promoting from within is our first priority
Amazing people
Who we are
The Role in a Nutshell
If delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you
An opportunity has arisen for a Customer Service Specialist to join Debbie and the team out of our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time and will work within our prestigious Home/Consumer division.
Technogym serves a vast variety of customers. In the Commercial segments we are premium and aspirational. In the Home/Consumer division we are luxury. Being a luxury brand extends beyond exceptional product and services solutions, it comes with the deliver of a 'WOW' and 'white glove' customer experience. As the relationships with Home Consumers mostly involve long time differences between purchases, this role is pivotal in the representation of the brand. Within this role you will execute 'order to cash' processes (inclusive of delivery management) in an accurate and timely manner, supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering the team member to take ownership of the customer and relative processes. Each Customer Service Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales teams (Home field sales, Inside Sales, Harrods and Selfridges) and 3rd party logistics partners.
What you will do
Owning the customer order from order placement through to successful delivery, extraction, installation and snagging
Deliver precise and timely order processing from quote confirmation to billing
Deliver a Premium Customer Experience, managing the customer touchpoints
Ensure frictionless delivery planning and management through the logistic portal: delivery date management, job assignment & activity closing
Manage Purchase Orders, when required, assuring the correct stock movement management
Coordinate the purchase and delivery & installation job assignment of non-Technogym products
Assure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to foresee backlog slippage
Constantly update CRM systems with all relevant information collected during customer service activities
Assure the proper management of Technogym Care Activities, providing adequate feedback to customers' enquiries
Manage a post-delivery survey in order to assess customers' satisfaction, proactively acting to solve any issue with the customer
What you will have
3+ years’ relevant experience in Customer Service and/or logistics
Fluent in English
Customer Caring and Customer Orientation
Knowledge of ERP systems - SAP highly desirable
Relationship building
Basic costs understanding
Accountability and sense of ownership of the customer needs
Empathy and active listening
CRM management knowledge
Problem solving and resilience
Solid communication skills - Verbal and written
Structured and process orientated - analytical with high attention to detail
Proficient in Outlook and MS Office packages
A passion for Wellness
Technogym is an Equal Opportunities Employer
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
