Helpdesk Team Leader

4 weeks ago

Glasgow, United Kingdom City Facilities Management (UK) Full time

Salary
- ** £26,530.20**
- Location
- ** Glasgow Head Office**
- Shift Pattern
- ** Days**
- This is a _
- permanent_
- , _
- full time_
- vacancy_
- that will close _
- in a month_
- at 23:59 GMT_
- . _

**The Vacancy**

**Helpdesk Team Leader**

**Why join City?**

We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.

We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company.

Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.

**Here are the benefits we offer**:

- 33 days (6.6weeks) paid holiday for a full-time contract
- 37.5 hours per week contract
- Informal hybrid working
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Access to Mental Health First Aiders
- Recommend a Friend incentive
- Legal Shield is a free service for City colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills
- Pension scheme - up to 5% matched contribution
- Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
- Salary sacrifice schemes, including Smart Tech and Cycle to Work
- Great development and career opportunities
- Access to One City, our reward and recognition hub. One City provides access to a host of benefits:

- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
- Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
- Access to our colleague reward and recognition tools, with awards ranging from £5 - £250

**Here's what you can expect to be doing**:

- Recruit, lead and coaching a team of CSR’s
- Motivating and supporting the team to drive customer excellence
- Provide clear direction and guidance on day-to-day Helpdesk related enquiries
- Check quality standards and inspire team to succeed
- Discover training needs and provide coaching

**Here's what we would like from you**:

- Driven and passionate with a great attitude to deliver people and customer excellence
- Leading a team in a Facilities Management Helpdesk
- Experience of working in a face pasted environment would be an advantage
- Excellent verbal and written communication skills
- Ability to work under pressure whilst carrying out multiple tasks
- Excellent organisation and time management
- Ability to work as part of a team and effectively manage team workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous experience leading a team in contact centre/ call centre/ helpdesk

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

**About City**

**Our Benefits**

**Pension Scheme**

**Retail Discounts**

**Cycle to Work Scheme

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Perfect Career Full time

    **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: £27,857.00 per annum** **Benefits: Pension, health plan, 33 days holiday (including bank holidays)** **Hours: Monday to Friday (37.5 hours per week)** We are advertising this Helpdesk Team Leader role on behalf of our client ‘City Facilities Management’. City were established in...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £27,857.00** - Location - ** Glasgow** - Shift Pattern - ** Other** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 16 days_ - at 23:59 GMT_ - . _ **The Vacancy** **Job Purpose**: - This is a key position, leading the CSRs who act as ambassadors for our business. - Team Leaders will effectively lead and...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /JB/06-03/1094/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    1 day ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /JB/06-03/1094/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - Monday to Friday - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom City Facilities Management (UK) Full time

    Salary- £27,857.00 Location- Glasgow Shift Pattern- Other This is a _- permanent_- , _- full time_- vacancy_- that will close _- in 16 days_- at 23:59 GMT_- . _The VacancyJob Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow.Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4.Salary - £28,000Main Duties and Responsibilities:• Recruit, lead, and coach a team of Customer Service Representatives.• Motivate and support...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow. Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4. Salary - £28,000 **Main Duties and Responsibilities**: - Recruit, lead, and coach a team of Customer Service Representatives. - Motivate...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow. Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4. Salary - £28,000 **Main Duties and Responsibilities**: - Recruit, lead, and coach a team of Customer Service Representatives. - Motivate...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow.Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4.Salary - £28,000Main Duties and Responsibilities:•Recruit, lead, and coach a team of Customer Service Representatives.•Motivate and support...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Helpdesk Team Leader on a back shift rotation for a well-established company based in Glasgow.Hours 37.5 per week - 2pm-10pm on rotation 5 days over 7, working 2 weekends out of 4.Salary - £28,000Main Duties and Responsibilities:•Recruit, lead, and coach a team of Customer Service Representatives.•Motivate and support...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /AP/19-04/1147/6** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 08:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • Helpdesk Team Leader

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Atalian Servest Full time

    Job Reference: TS/AM/26-01/795/1Job Title: Helpdesk Team LeaderLocation: Glasgow - _Applicants must have the right to work in the UK_Salary: CompetitiveContract: PermanentHours per week: Monday to Friday hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver...

  • Helpdesk Team Leader

    6 days ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /AP/24-05/1183/16** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:30 - 19:30 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a...

  • M&s - Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £23,500 - £26,530.20** - Location - ** Glasgow Head Office** - Shift Pattern - ** Other** - This is a _ - secondment_ - , _ - full time_ - vacancy_ - that will close _ - in 20 days_ - at 23:59 BST_ - . _ **The Vacancy** Job Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will...

  • Helpdesk Team Leader

    4 weeks ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 259262**Salary**: - £24,327 - £27,101**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government Security Group - UK Security Vetting Delivery**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery - Quality - Other**Working...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 287847**Salary**: - £24,327 - £27,101**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government Security Group - Delivery**Type of role**: - Administration / Corporate Support - Analytical - Information Technology - Other**Working pattern**: - Flexible working, Full-time,...

  • Helpdesk Team Leader

    3 weeks ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference: /KC/23-11/1017/13** **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 38 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a...

  • Helpdesk Leader Backshift

    3 weeks ago

    Glasgow, United Kingdom Brightwork Ltd Full time

    Brightwork are supporting our client, a market leading facilities management company to add to their growing team for a Helpdesk Leader, working on a permanent backshift basis, with immediate starts available. Working Pattern: 5 over 7 Days (including weekend work), 37.5 hours per week. Job Role:- Recruit, lead and coaching a team of CSR's- Motivating and...

  • Helpdesk Leader Backshift

    4 weeks ago

    Glasgow, United Kingdom Brightwork Ltd Full time

    Brightwork are supporting our client, a market leading facilities management company to add to their growing team for a Helpdesk Leader, working on a permanent backshift basis, with immediate starts available. Working Pattern: 5 over 7 Days (including weekend work), 37.5 hours per week. Job Role:- Recruit, lead and coaching a team of CSR's- Motivating and...

  • Helpdesk Leader Backshift

    4 weeks ago

    Glasgow, United Kingdom Brightwork Ltd Full time

    Brightwork are supporting our client, a market leading facilities management company to add to their growing team for a Helpdesk Leader, working on a permanent backshift basis, with immediate starts available. Working Pattern: 5 over 7 Days (including weekend work), 37.5 hours per week. Job Role: - Recruit, lead and coaching a team of CSR's -...