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Helpdesk Leader Backshift

4 months ago

Glasgow, United Kingdom Brightwork Ltd Full time

Brightwork are supporting our client, a market leading facilities management company to add to their growing team for a Helpdesk Leader, working on a permanent backshift basis, with immediate starts available. 

Working Pattern: 5 over 7 Days (including weekend work), 37.5 hours per week. 

Job Role:

- Recruit, lead and coaching a team of CSR's

- Motivating and supporting the team to drive customer excellence

- Provide clear direction and guidance on day-to-day Helpdesk related enquiries

- Check quality standards and inspire team to succeed

- Discover training needs and provide coaching

 

Experience:

- Driven and passionate with a great attitude to deliver people and customer excellence

- Leading a team in a Facilities Management Helpdesk

- Experience of working in a face pasted environment would be an advantage

- Excellent verbal and written communication skills

- Ability to work under pressure whilst carrying out multiple tasks

- Excellent organisation and time management - Ability to work as part of a team and effectively manage team workload

- Administrative experience, including knowledge of Microsoft office packages

- Previous experience leading a team in contact centre/ call centre/ helpdesk

 

In return, our client offers a competitive basic salary with access to a variety of excellent benefits

If you have a passion for delivering excellent customer service and are looking to take the next step in your career, please send your CV through to Brightwork.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles