Senior Customer Success Executive, Research and

1 week ago


London, United Kingdom bmj-group Full time

Overview:
BMJ is one of the world's leading healthcare knowledge providers with a vision for a healthier world. Our products and services, including journals, online learning and clinical decision support tools are used by healthcare organisations, research institutes and companies worldwide. An exciting opportunity has arisen in our Customer Success team to work with some of our most valued research and corporate customers, ensuring an excellent experience at all stages of their journey with BMJ.

This role, can be mostly home or office based. It requires an excellent communicator with experience of the research landscape and a passion for customer service. If this is you, please get in touch. In return we can offer you a varied and interesting role with an innovative and competitive global company.

**Responsibilities**:
**Responsibilities include**:

- Building strong relationships with key customers and expanding your networks beyond the purchaser to other stakeholders.
- Running evaluations for major customers, setting clear success metrics and measurable outcomes.
- Ensuring successful onboarding of new customers and delivering strategies to encourage adoption of BMJs products and services.
- Monitoring the performance of BMJ’s major open access and subscription customers, maintaining usage and submissions trackers.
- Working with colleagues in Marketing on strategies to increase engagement and implementing campaigns where needed.
- Using customer and data insights to identify unmet needs and introducing new products in discussions with customers where appropriate.
- Working with customers to develop testimonials, case studies and other materials demonstrating the impact of BMJ’s products and services.

Qualifications:
**Skill, Experience & Qualifications**
- B2B marketing experience, preferably in STM.
- Experience working with senior stakeholders in research/academic settings.
- Knowledge of the research landscape, journals/open access, trends, and competitors.
- Excellent communication skills. Can translate complex information into compelling copy.



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