Customer Success Manager
2 weeks ago
Customer SuccessManager
We are looking for aCustomer Success Manager to join our high achieving customersuccess team at Kisaco Research. This is an excellent opportunityfor an individual who enjoys building relationships with clientshas superb organisational skills and enjoys working as part of agreat team. You will be a passionate individual with a can doattitude determination to succeed and do the right thing for ourclients. Kisaco Research is on an exciting journey to scale thiscreates plenty of learning opportunities for our teams and plentyto do whilst having fun
Keyresponsibilities
Clientmanagement
- Working across a range ofKisaco Research portfolios you will project manage the successfuldelivery of client campaigns (events & media) acting as abridge between the client and all internal stakeholders (marketingproduct event operations).
- Serving a definedcustomer list which you will retain upon renewal managing theircampaign to the agreed timeline with an appropriate level ofcustomer contact and responding to their queries in a timely andprofessional fashion.
- Increase customerrenewals and their lifetime value by spotting opportunities forcrosssell and upsell and communicating them to the accountmanagers.
- Set and manage client expectationsand provide regular reporting updates and champagne moments todelight and exceed customer expectations.
- Actas a trusted advisor to ensure our clients understand how to securemaximum value from working with Kisaco Research.
- Be proactive with tackling issues and when necessaryraise with the Head of CustomerSuccess.
Internalmanagement
- Support the Head ofCustomer Success to align the key internal stakeholders with thecore customer success mission secure their engagement communicatewhat is required of them and deliver the frameworks in which theyalso should operate.
- Deliver clear campaignbriefs to the marketing teams so they can effectively executecampaigns designed to deliver on customer objectives.
- Support the evolution of CS and uphold rules for clientengagement for both the CS team and internalstakeholders.
The IdealCandidate:
- Proven B2B event and/ormedia experience working directly with customers
- Experience of building and implementing customer focusedprocesses
- Strong IT skills with the ability topick up new systems quickly
PersonalCharacteristics:
- Great attitude:proactive and energetic enthusiastic and fun to work alongside witha strong work ethic
- Highly organised andstructured planner with the ability to deliver projects ontime
- Outstanding people skills with theability to develop relationships with a wide range ofindividuals
- Excellent accuracy/attention todetail essential
- Commercially aware
- Able to remain calm under pressure in a fastmovingenvironment
- A born problem solver
- Excellent skills indiplomacy
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