Customer Liaison Executive

4 weeks ago


Clapton In Gordano, United Kingdom Matchtech Full time

**Customer Liaison Executive 17.95 per hour TEMP CONTRACT**
My customer is a Global leader in Electronics technology based near Bristol
They are looking for a customer liaison executive on a temporary contract to promote proactive customer service with the internal customer care teams, responsible for liasing with planners, monitoring customer deliveries and promoting positive customer serviceexperiences.
**Main Responsibilities -**
Weekly status meetings with the customer centers to promote healthy working relationships and ensure they are informed about all customer updates.
- To liaise daily with the production planners to check the production plan is on track and are informed of any deviation so it can be communicated to the customer
- Investigate any customer queries (i.e. early order requirements) with the supporting areas and feed back to customer the outcome in a timely manner
- Communicate any changes in lead times to the customer care teams
- Communicate and track short shipment status until it is closed
- Be a central point of contact on all shortages for the department, liaising with purchasing to ensure we have the most up to date information available
- Have visibility of when permits are in use to understand impact to lead order numbers
- Review current processes and strive for continuous improvement in collaboration with key stake holders
- Any other reasonable request from the line manager



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