Service Support Officer

2 weeks ago


Durham, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

To be the first point of contact for patients and the general public in the delivery of a complex appointment booking system for clinics across County Durham and Darlington. To provide a full range of confidential administrative support to the Admin Team Leader and all staff within the contraception and sexual health service, working with mínimal supervision To undertake typing and distribution of confidential correspondence within Trust or department timescales. To be the first point of contact for service staff, other internal staff and stakeholders within and outside the organisation, responding to telephone enquiries and taking appropriate timely action. To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes To manage electronic diaries, as required To support the formation of commissioner reports using the services bespoke patient EPR system.



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