Housing Support Officer

6 months ago

Durham, United Kingdom Positive Directions N.E. Full time

**Positive Directions N.E. are hiring**

The post holder will offer dedicated Housing Support and will need to be highly organised and passionate about delivering high-quality support to our tenants.

If you are passionate about making a positive impact for people and have previous experience of working in a challenging but rewarding environment, then this is the job for you.

**The role**:
Comply with relevant Policies and Procedures.
Use SMART goal planning to provide needs led holistic support
Ensure tenants are fully informed of their rights and responsibilities regarding our service and are enabled and empowered to get involved and engage with support providers.
Must be qualified to NVQ level 2 or equivalent care and support

In return we offer you
£20,000 Per Annum
The opportunity to work with a company which supports and encourages training and personal development opportunities.
- Provide intensive housing management and support to enable individuals to maintain their tenancies and thrive.
- To take a strength-based approach to supporting tenants working to their strengths empowering them and enabling them to develop and grow as individuals.
- To support the team in the delivery of an exceptional housing support service.
- To work together to set up structures to support team members including team meetings, caseload management, supervision, reflective practice and appraisals.
- Work with and collaborate with the wider PDNE team to promote the objectives of the wider organisation.
- To deal with any issues around support, performance, capability or disciplinaries in line with PDNE’s policies and guidelines.
- To be accountable for the delivery of high-quality housing services including tenancy and neighbourhood management.
- Using the housing management system daily to update and review the progress of support.
- To regularly meet with and report to the Support Director to update them on how the area is performing against the wider objectives of PDNE.
- Use data and evidence reports to understand, act, learn and improve the service through the identification of trends and patterns and support any changes to the service development.
- To deal with any ASBOs, complaints or community issues swiftly, professionally and fairly in line with the respective policies.
- To deal with notifiable incidents, including any Safeguarding issues; notifying key people within PDNE and relevant external authorities and recording this appropriately.
- To influence and build relationships and partnerships with external stakeholders who may refer into our service or us to them or who actively work with our tenants.
- To build mechanisms to enable tenants to easily and regularly contribute to feedback loops to inform service development and improvement.
- To take part in on call rotas to support business continuity as required.

**Responsibilities**:

- To be available to work with different teams at various locations across the North of England if necessary.
- To deliver value for money, whilst finding innovative local solutions to local problems.
- To promote the ethos and services of PDNE externally and work flexibly across the organisation.
- Fully participate in the development of the support offered to people living within PDNE’s supported accommodation which will be reviewed throughout the year.
- To adhere to PDNE’s policies and procedures.
- To challenge wider systems in the interest of our tenants.
- Participate in regular supervision, reflective practice, team meetings and meetings with external professionals.
- Take responsibility for your own personal development in the job.
- To attend training relevant to the post.

**Skills Required**:

- Excellent interpersonal and communication skills.
- Persistence and resilience, as results are often not immediate, and outcomes cannot be guaranteed.
- The ability to work independently
- Good planning, time management and organisational skills.
- A flexible approach and the ability to cope with change.
- The capability to reflect constructively on current practice and adapt accordingly.
- Manage online and paper filing systems
- Develop and implement new systems, such as record management i.e., tenant and property details.
- Implement and promote equality and diversity policy.
- Ensure that data protection laws are being adhered to in relation to the storage of data.
- Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages
- Strong IT and typing skills
- Excellent interpersonal, oral, and written communication skills
- Attention to detail
- Flexibility and adaptability to changing workloads
- A problem-solving approach to work

**All employees should demonstrate**:

- The ability to relate to, motivate and empathise with a range of people from different backgrounds.
- A demonstrable respect for equality and diversity and the ability to promote equal opportunity practices.
- An understanding of different value bases.

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