Housing Support Officer

3 months ago


Durham, United Kingdom Positive Directions N.E. Full time

**Positive Directions N.E. are hiring**

The post holder will offer dedicated Housing Support and will need to be highly organised and passionate about delivering high-quality support to our tenants.

If you are passionate about making a positive impact for people and have previous experience of working in a challenging but rewarding environment, then this is the job for you.

**The role**:
Comply with relevant Policies and Procedures.
Use SMART goal planning to provide needs led holistic support
Ensure tenants are fully informed of their rights and responsibilities regarding our service and are enabled and empowered to get involved and engage with support providers.
Must be qualified to NVQ level 2 or equivalent care and support

In return we offer you
£20,000 Per Annum
The opportunity to work with a company which supports and encourages training and personal development opportunities.
- Provide intensive housing management and support to enable individuals to maintain their tenancies and thrive.
- To take a strength-based approach to supporting tenants working to their strengths empowering them and enabling them to develop and grow as individuals.
- To support the team in the delivery of an exceptional housing support service.
- To work together to set up structures to support team members including team meetings, caseload management, supervision, reflective practice and appraisals.
- Work with and collaborate with the wider PDNE team to promote the objectives of the wider organisation.
- To deal with any issues around support, performance, capability or disciplinaries in line with PDNE’s policies and guidelines.
- To be accountable for the delivery of high-quality housing services including tenancy and neighbourhood management.
- Using the housing management system daily to update and review the progress of support.
- To regularly meet with and report to the Support Director to update them on how the area is performing against the wider objectives of PDNE.
- Use data and evidence reports to understand, act, learn and improve the service through the identification of trends and patterns and support any changes to the service development.
- To deal with any ASBOs, complaints or community issues swiftly, professionally and fairly in line with the respective policies.
- To deal with notifiable incidents, including any Safeguarding issues; notifying key people within PDNE and relevant external authorities and recording this appropriately.
- To influence and build relationships and partnerships with external stakeholders who may refer into our service or us to them or who actively work with our tenants.
- To build mechanisms to enable tenants to easily and regularly contribute to feedback loops to inform service development and improvement.
- To take part in on call rotas to support business continuity as required.

**Responsibilities**:

- To be available to work with different teams at various locations across the North of England if necessary.
- To deliver value for money, whilst finding innovative local solutions to local problems.
- To promote the ethos and services of PDNE externally and work flexibly across the organisation.
- Fully participate in the development of the support offered to people living within PDNE’s supported accommodation which will be reviewed throughout the year.
- To adhere to PDNE’s policies and procedures.
- To challenge wider systems in the interest of our tenants.
- Participate in regular supervision, reflective practice, team meetings and meetings with external professionals.
- Take responsibility for your own personal development in the job.
- To attend training relevant to the post.

**Skills Required**:

- Excellent interpersonal and communication skills.
- Persistence and resilience, as results are often not immediate, and outcomes cannot be guaranteed.
- The ability to work independently
- Good planning, time management and organisational skills.
- A flexible approach and the ability to cope with change.
- The capability to reflect constructively on current practice and adapt accordingly.
- Manage online and paper filing systems
- Develop and implement new systems, such as record management i.e., tenant and property details.
- Implement and promote equality and diversity policy.
- Ensure that data protection laws are being adhered to in relation to the storage of data.
- Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages
- Strong IT and typing skills
- Excellent interpersonal, oral, and written communication skills
- Attention to detail
- Flexibility and adaptability to changing workloads
- A problem-solving approach to work

**All employees should demonstrate**:

- The ability to relate to, motivate and empathise with a range of people from different backgrounds.
- A demonstrable respect for equality and diversity and the ability to promote equal opportunity practices.
- An understanding of different value bases.


  • Housing Officer

    2 months ago


    Durham, United Kingdom BDS Recruitment Full time

    BDS are currently recruiting for an experienced Housing Officer to work for our Housing Client in the area if Durham. This is a full time role, Monday - Friday 9am - 4:30pm. £18.50 per hour PAYE or £23.00 Umbrella Flexible working arrangements are also available and it will always be a priority to work together effectively. The role will involve; -...

  • Housing Officer

    3 months ago


    Durham, United Kingdom Connectment Full time

    **Position Title: Housing Advisor** **Reports to: Housing Manager / Strategic Housing Manager** I'm working with one of my supported clients, who're looking for Housing Advisors to join their team! The Housing Advisor is dedicated to providing exemplary housing, neighborhood, and tenancy management services to tenants, leaseholders, shared-owners,...

  • Housing Officer

    3 months ago


    Durham, United Kingdom Bernicia Group Full time

    Are you passionate about housing services? If so, then our Housing Officer - Tenancy Management post is for you! **About the role**: As a Housing Officer in the Tenancy Management team you will have the ability to effectively adapt to change programmes and to deliver excellent services in a highly competitive environment. As a Housing Officer you will...

  • Finance Officer

    3 months ago


    Durham, United Kingdom North of England Commissioning Support Full time

    Are you looking for an exciting opportunity to make a real difference while being supported through your professional accountancy training? Do you want to join an award-winning team that is committed to helping you develop and progress? NECS Finance are looking for enthusiastic individuals to join their team as a Finance Officer. We are a team of over 100...


  • Durham, United Kingdom 4M Recruitment Full time

    4M Recruitment are currently recruiting for a Housing Management Support Worker to work for a rewarding Charity who provide practical help and personalised support through their education, housing, justice and health and wellbeing services. - Monday - Friday - 8 hours per day - 9am - 5pm - Saturday once per month either 9-5pm or 2-10pm as part of a rota -...


  • Durham, Durham, United Kingdom Salvation Army Housing Association Full time £30,000

    Position Overview We are pleased to announce an opportunity to join our dedicated team within the General Needs sector. As a key member of our housing services, you will play a vital role in enhancing the quality of life for residents. Key Responsibilities Act as the primary liaison for tenants, addressing their needs and concerns. Support individuals in...

  • Housing Officer

    3 months ago


    Durham, United Kingdom BDS Northern Full time

    This is a full time role, Monday - Friday 9am - 4:30pm. Flexible working arrangements are also available. This is a 6 month contract to start ASAP The role will involve; - Dealing with tenancy enquiries - Supporting customers to maintain their tenancies - General inspections - Handling low-level ASB's - Mutual Exchanges The main purpose of this role is...


  • Durham, Durham, United Kingdom Salvation Army Housing Association Full time £30,000

    Position Overview We are pleased to announce an opportunity to join our dedicated team within the General Needs sector. This role focuses on enhancing community living and fostering positive relationships with residents. Key Responsibilities Act as the primary liaison for residents, providing support and guidance on tenancy matters. Facilitate community...

  • Welfare Officer

    3 months ago


    Durham, United Kingdom TKB Housing CIC Full time

    To conduct daily welfare checks on individual tenants and properties, monitoring and recording any violations of the tenancy. To provide structured support sessions on an individual basis, assisting with any needs detailed such as coordinating doctors’ appointments, assisting with financial and benefits issues, and providing emotional and psychological...


  • Durham, United Kingdom North of England Commissioning Support Full time

    Due to organisational growth our Commissioning Delivery Team (CDT) are looking to recruit a Project Officer. This is a key role in providing the knowledge and skills to support the delivery of a range of system objectives, working with others across the team and partners to deliver a variety of high-quality strategic projects. Here at NECS we have ambitious...

  • Housing Support Worker

    3 months ago


    Durham, United Kingdom Inspire North Full time

    **Join us as a Housing Support Worker with our Complex Needs Team!** As a Housing Support Worker with our Durham Team, you will be working with vulnerable adults aged 18 and over. Our clients may be homeless, experiencing isolation, or dealing with issues such as safeguarding, substance misuse, offending, and mental health challenges. Your role will be...


  • Durham, United Kingdom NHS North Of England Commissioning Support Unit Full time

    To provide an effective and efficient project management support service, including: Maintenance of project management software and operating systems Supporting delivery of a portfolio of projects through the full project life cycle Applying effective configuration management to project libraries, ensuring Programme Management Office (PMO) processes are...


  • Durham, United Kingdom Moving On Durham Full time

    **Young People's Housing Support Worker** **Job summary** Do you want to help give a ‘safe home and a fresh start’ to improve the lives of vulnerable or homeless young people? If so, we would love to hear from you as we have an exciting career opportunity available in our Support Team. **About us** Moving On Durham are the leading independent...


  • Durham, United Kingdom BDS Full time

    This is a full time role, Monday - Friday 9am - 4:30pm. Flexible working arrangements are also available. The role will involve; - Dealing with tenancy enquiries - Supporting customers to maintain their tenancies - General inspections - Handling low-level ASB's - Mutual Exchanges The main purpose of this role is to provide housing and estate management...


  • Durham, United Kingdom Creative Support Full time

    Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking for a Peripatetic Support Worker to work flexibly across Tyneside and Durham. We are looking to recruit warm, flexible and motivated individuals to provide person-centred support to people...


  • Durham, United Kingdom NHS North Of England Commissioning Support Unit Full time

    The Commissioning Support Officer will provide a key supporting role to Commissioning Managers contributing their expertise in planning and service reform. They will have a key role and focus in respect of the commissioning agenda within the ICB and will work closely with constituent practices across all care groups. Commissioning Support Officers will...

  • Housing Support Worker

    3 months ago


    Durham, United Kingdom Venn Group Full time

    **Housing Support Worker (Mental Health) Vacancy waiting to be filled** Venn Group would like to introduce the following position of Housing Support Worker for a charity in Durham **Position: Housing Support Worker (Mental Health)** **Location: North Durham** **Rate: £13.44 p/hour (PAYE inc holiday pay)** **Length: 12 weeks with potential of permanaent...


  • Durham, United Kingdom NHS North Of England Commissioning Support Unit Full time

    The Commissioning Support Project Officer will provide a key supporting role to Commissioning Managers to deliver the ICB priorities. They will have a key role and focus of the commissioning agenda within the ICB and will work closely with member practices. They will be the key drivers to deliver valuable project management support to work-stream projects....


  • Durham, United Kingdom Home Group Full time

    Job Description Housing Manager Communities-(24450) Description Housing Manager Communities Teesside, Stockton, Durham & Sunderland Permanent, Full time (37.5 hpw) Salary £28,200 to £32,000 pa, negotiable dependent on skills and experience, with great benefits including Health cash plan Home, a place where you belong This is a great job...


  • Durham, United Kingdom NHS North Of England Commissioning Support Unit Full time

    Work closely with the EPMO to support standard good practice related to project and programme management. To provide and support a standard way of working related to projects supporting the delivery of technical work streams across multiple projects under the supervision of the Projects Manager, working closely with IT services when required. Continuously...