Ict Support Officer

7 months ago


Durham, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

Main Responsibilities Provides first level technical support via phone, email and in-person to assist NHS staff with basic hardware, software, networking and other computer-related issues Runs initial diagnostics, performs basic troubleshooting and resolves simple technical problems Escalates more complex technical issues to a technical support officer or others if appropriate Tracks service desk faults and requests using a IT Service management system Follows all processes and procedures when managing technical support requests and issues. Assists with computer setups, installations, configurations and maintenance Helps provide basic informal training and guidance to users on technical issues Helps maintain an inventory of technical equipment and parts Documents technical procedures and issues


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