Service Administrator

1 month ago

Birkenhead, United Kingdom Clearground Ltd Full time

**An established and experienced Facilities Maintenance Company, servicing clients throughout the UK, are recruiting for an additional member to work within our service team. This varied role will suit someone who is highly organised, enjoys working in a busy environment, ambitious and is quick to learn.**

**You will be proficient in excel, and have experience of job management systems and be comfortable liaising with clients, subcontractors and team members on the telephone and face to face.**

**Your verbal and written style will be professional at all times.**

Have you supported an FM/Maintenance team previously? This is a brand new opportunity to join an already high performing and established facilities maintenance company developing a new team in the provision of drainage facilities, maintenance and cleaning across their portfolio.

We are embarking on a very exciting growth plan to expand our drainage service by 50% over the next 12 months, to which you will be an integral part. As part of the Drainage Team you will work closely with the Head of Drainage, and be part of the existing service team covering all aspects of our services. We are a close knit team, who work to support each other providing cross service assistance to other departments during busy periods to other departments, and therefore a proactive, can-do flexible attitude is essential.

**Essential Experience**:
Minimum 1 year working in a Drainage department

**Desirable**:
Knowledge / experience with working with liquid waste disposal and Jet vac tankers, Van Packs and other high-pressure water jetting equipment.

**Prerequisite**
- DBS check
- Job competency and relevant experience
- Responsibilities:_
- Providing support to the Head of Drainage
- Assist in the scheduling of PPM and reactive works via the company job management system
- Liaise with and assist in organising our technicians and sub-contractors
- Monitoring the progress of jobs and escalate any issues detected to management
- Reviewing of jobcards and to identify further works, and quoting lower value jobs - _training will be provided_
- Identifying larger value works for the Head of Drainage to quoting
- Liaise with sub-contractors throughout scheduled works to completion and ensuring timely return of paperwork
- Keeping the system up to date with notes and all supporting documents
- Logging information and data in an efficient and accurate matter onto various record systems
- Regular Tasks_
- Ordering of general work materials, consumables and personnel protective equipment.
- Chasing up outstanding documents such as quotations, H&S compliance details, work schedule dates, RAMS, Permissions to Work etc.
- Issuing of purchase order numbers to suppliers and sub-contractors.
- Processing H&S paperwork inc Permits to work and RAMS.
- Allocating of costs against jobs on the company CRM.
- Prepare job information for invoicing.
- Raising invoices.
- Review and compile CCTV/ drainage reports.
- Responsibility of hiring/off hiring vehicles, tools and equipment from hire companies.
- **The Rewards**:_

Benefits: 22 days holiday plus bank holidays (which increases with length of service); healthcare package; auto enrolment pension scheme; friendly working environment. Ongoing training and career progression.

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birkenhead: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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