Front Desk Receptionist, Full Time, 12 Hour Shifts

3 weeks ago

Keswick, United Kingdom The Derwentwater Hotel Full time

**Job Ref**:BES3514

**Branch**:The Derwentwater Hotel

**Location**:The Derwentwater Hotel, Keswick

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:8am-8pm, 4 on, 4 off

**Hours per week**:42 on average

**Posted date**:16/04/2023

**Closing date**:18/05/2023

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system - we use Opera.

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

The Derwentwater Hotel is among the most popular luxury hotels in Keswick, with 16 acres of grounds and gardens, as well as a restaurant, bar, and conservatory. If you prefer a slightly different style of holiday or short break, you could consider our adjoining Derwent Manor Apartments - 19 self-catering apartments set on their own grounds and with easy access to the hotel’s bar and restaurant.

The Derwentwater hotel has 47 rooms including twin, double, and family rooms with access to free parking and WiFi. Guests can also relax at the Derwent bar and dine at the hotels’ Deer’s Leap restaurant that serves a selection of modern and traditional dishes. A range of entertainment is also provided in the evenings.

Pets are welcome in selected rooms, so your four-legged friends get to enjoy the beautiful scenery with you.

Derwentwater Hotel is located in Keswick, a small town that is one of the Lake District’s most popular destinations. The area is well known for having some of the most beautiful natural scenery anywhere, including the breathtaking Derwentwater Lake. The lake is a wonderful place to unwind and appreciate the views, while it is also a popular spot for water sports and other aquatic activities.

For people who feel like exploring, there are the nearby peaks that offer some of the most stunning vistas that you could imagine so make sure you bring your hiking boots. With such a wide range of activities to choose from, our hotel in Keswick makes for a great location that’s suitable for all members of the family. Find out more in our local guide.

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