Resident Move Coordinator

3 weeks ago

London, United Kingdom Dolphin Square Full time

**About Us**:
Nestled in the heart of the vibrant city, Dolphin Square is more than just a residence; it's a lifestyle. With a rich history dating back to 1936, Dolphin Square has been a cherished community for generations. Our iconic square offers a unique blend of heritage, luxury, and modern convenience. At Dolphin Square, we take pride in providing a welcoming and inclusive environment for our residents. Whether you're seeking a stylish apartment, a tranquil oasis in our meticulously landscaped gardens, or a haven of wellness in our fitness and spa facilities, you'll find it all within our square. Our commitment to service excellence means that your every need is attended to by our dedicated team, ensuring your experience at Dolphin Square is exceptional. Join us in this historic haven, where tradition meets contemporary living, and create your own story amidst the timeless elegance of Dolphin Square.

**Job Overview**:
Are you an organised and detail-oriented individual with experience in the residential property industry? If so, we’d love you to join our team as a Move Coordinator. In this crucial role, you'll be responsible for orchestrating seamless move-in and move-out processes for occupants residing on the AST side of our Estate. Your efforts will ensure that our properties meet the highest standards and that tenants have a smooth transition in and out of their homes.

**Salary**: £29,000.00

This is an on-site role mainly working Monday to Friday 9am - 6pm with some potential weekend work required.

**Responsibilities**:

- **Move Management**: Coordinate move-ins and move-outs on a weekly basis, ensuring check-in and check-out reports are booked and completed promptly.
- **Autonomous Scheduling**: Independently arrange all inspections, demonstrating autonomy in prioritization and diary management.
- **Report Accuracy**: Ensure the accuracy of check-in and check-out reports for tenants and landlords, providing reliable references at the end of tenancies.
- **Deposit Management**: Assess properties at the end of tenancies to determine accurate deductions due to the landlord, collaborating with the refurbishment department to finalize and assess costs and damages.
- **Performance Targets**: Work toward company-set KPIs and targets related to deductions and cost recovery.
- **Tenant Relations**: Liaise with tenants throughout the end-of-tenancy process, addressing queries and facilitating a smooth transition.
- **Tenant Referencing**: Complete all tenant referencing for outgoing tenants.
- **System Management**: Keep the system up to date, ensuring all move-outs are finalized in a timely manner.
- **Dispute Resolution**: Handle any disputes raised by tenants with the TDS scheme regarding end-of-tenancy deductions.
- **Mid-Term Inspections**: Conduct mid-term inspections when required, reporting findings to the management team for action.
- **Issue Reporting**: Report any issues found in apartments to management promptly.
- **Reporting**: Provide monthly reports to the Tenancy Progression Team lead.
- **Budget Adherence**: Work toward achieving overall business-set budgets and targets within the leasing team.
- **Communication**: Communicate with tenants regarding reports, meter readings, and updates to the system as needed.
- **Refurbishment Liaison**: Collaborate with refurbishment teams on costs, dilapidations, and newly turned stock.
- **Property Handback**: Report issues regarding property handback to relevant departments, ensuring necessary works are carried out and meet move-in requirements.

**Skills & Experience**:
**Must-Haves**:

- Experience in completing inventory reports.
- Proficiency in using Office 365 for day-to-day activities and reporting.
- Relevant AST and industry experience.
- Experience in dealing with tenancy deposits.

**Desired**:

- Experience in the Build-to-Rent (BTR) industry.

**Employee Benefits**:

- 28 Days Holiday (inc Bank Holidays) Increasing with length of service
- Birthday day off
- Bonus Scheme
- Free access to on-site gym
- Discount to on-site hairdressers
- Discount for Calmer Clinics (physiotherapy, osteopathy services and more)
- Employee wellbeing programme
- Pension scheme
- Medical Health Cover
- Paid Sick Leave - applies after successful completion of probation
- Life assurance scheme
- Interest free season ticket loan
- Cycle 2 Work Scheme
- Various social events
- Opportunities for learning & development

**Salary**: £29,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free fitness classes
- Gym membership
- Health & wellbeing programme
- On-site gym
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Te

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