![Digital Waffle](https://media.trabajo.org/img/noimg.jpg)
Service Desk Team Lead
1 week ago
**Service Desk Team Lead**:
**Job details**:
- Posted 02 April 2024
- Salary £40000 - £50000 per annum
- LocationNorthampton
- Job type Permanent
- Discipline Infrastructure
- ReferenceSS-6315-2
- Contact NameShaquille Stephenson
**Job description**:
**Service Desk Team Lead**
**Northampton/Hybrid**
**£40,000 - £50,000k (DOE)**
In this role, you will lead a team of multiple engineers responsible for providing advanced technical support and expertise to healthcare organisations.
**Responsibilities**:
- Lead and mentor a team of 2nd Line Engineers, providing guidance, support, and coaching to ensure high performance and professional development.
- Oversee the resolution of complex technical issues escalated from lower-tier support teams, ensuring timely and effective resolution while maintaining customer satisfaction.
- Collaborate with other teams to implement best practices, streamline processes, and optimise service delivery in healthcare environments.
- Serve as a technical escalation point for challenging issues, utilizing your expertise to troubleshoot and resolve complex problems in healthcare IT systems.
- Participate in the planning and execution of projects, including healthcare IT infrastructure upgrades, migrations, and deployments.
- Stay informed about healthcare industry regulations and standards, ensuring compliance and security in all technology solutions.
**Requirements**:
- Proven experience in a 3rd Line Engineer role.
- Previous experience in a leadership or supervisory role, with demonstrated ability to effectively lead and motivate a team.
- Excellent problem-solving skills and the ability to think strategically while also being detail-oriented.
- Strong communication and interpersonal skills, with the ability to effectively interact with healthcare professionals and stakeholders.
-
Service Desk Team Lead
2 weeks ago
Northampton, United Kingdom Digital Waffle Full time**Service Desk Team Lead**: **Job details**: - Posted 27 March 2024 - Salary £40000 - £50000 per annum - LocationNorthampton - Job type Permanent - Discipline Infrastructure - ReferenceSS-6315-1 - Contact NameShaquille Stephenson **Job description**: **Service Desk Team Lead** **Northampton/Hybrid** **£40,000 - £50,000k (DOE)** In this role, you will...
-
Service Desk Team Leader
4 weeks ago
Northampton, United Kingdom Travis Perkins plc group Full timeTravis Perkins Group is looking for a Service Desk Team Leader to help support our IT department. **What you’ll do** As a Service Desk Team Leader, you will work alongside another team leader to manage and develop the service desk team, to enable them to fulfil their objective of delivering exceptional customer service, and timely resolutions to customer...
-
Service Desk Team Leader
3 weeks ago
Northampton, United Kingdom ACS Systems UK Limited Full timeAs a Service Desk Team Leader, you will be responsible for assisting the Technical Services Manager in overall operations of the Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will...
-
IT Service Desk Analyst
4 weeks ago
Northampton, United Kingdom NFP People Limited Full timeIT Service Desk Analyst We are seeking to recruit a Service Desk Analyst who displays a flexible approach, excellent communication skills and is an effective team player. Position: SIT32 Service Desk Analyst - 1st/2nd Line Location: Hybrid/Northampton Hours: 35 hours per week **Salary**: Circa £27,615 per annum Contract: Permanent. Benefits: 25 days'...
-
IT Service Desk Analyst
2 weeks ago
Northampton, Northamptonshire, United Kingdom NFP People Limited Full timeIT Service Desk AnalystWe are seeking to recruit a Service Desk Analyst who displays a flexible approach, excellent communication skills and is an effective team player.Position: SIT32 Service Desk Analyst - 1st/2nd LineLocation: Hybrid/NorthamptonHours: 35 hours per weekSalary: Circa £27,615 per annumContract: Permanent.Benefits: 25 days' annual leave plus...
-
Service Desk Lead
2 weeks ago
Northampton, United Kingdom Simply Business Full timeThe BizOps IT team at Simply Business takes pride in managing and maintaining an international multi-site, Cloud-based IT infrastructure. As a Service Desk Lead, you will have the opportunity to contribute to this dynamic team and play a crucial role in shaping our service delivery. As a Service Desk Lead your responsibilities include: Team Management:...
-
Service Desk Analyst
3 weeks ago
Northampton, United Kingdom Gleeson Recruitment Group Full time**Service Desk Analyst - 6 Month Fixed Term Contract - Northampton - £23,000-£25,000 - Hybrid (Twice a week in office)** Gleeson Recruitment are working alongside a well established, leading national business based in Northampton who are looking to secure an up and coming Service Desk Analyst working document management system and related systems to join...
-
Service Desk Administrator
3 weeks ago
Northampton, United Kingdom Northampton General Hospital Full timeThe vacancy is to provide an effective, accurate, efficient and direct customer service for the Estates and Facilities Service Desk and its wide range of customers, the telephone and other available electronic means, this is often a pressured environment with the need to manage user/customer expectations and relay information through various means of...
-
Service Desk Administrator
3 weeks ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeFacilities Directorate have a vacancy to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of focus within...
-
Service Desk Administrator
2 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeFacilities Directorate have two vacancies to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of focus...
-
Service Desk Engineer Contract
4 weeks ago
Northampton, United Kingdom GreatFind Recruitment Full timeWe're looking for two highly technical Service Desk Engineers to join a leading MSP that specialises in IT support for helping corporate and education organisations! You will be required to get to either the Birmingham or Northampton office for inductionand occasional visits, the rest of the time you will be able to work remotely! This is a 3 - 6 month...
-
Service Desk Administrator
3 weeks ago
Northampton, United Kingdom Northampton General Hospital Full timeJob summary Facilities Directorate have a vacancy to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas...
-
Service Desk Administrator
2 weeks ago
Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full timeJob summary Facilities Directorate have a vacancy to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of...
-
Service Desk Analyst
2 weeks ago
Northampton, Northamptonshire, United Kingdom Workingmums Full time £12 - £20Position: Service Desk Administrator Location: Earls Barton, Northampton Job Type: Part-Time hours per week) Salary: GBP12ph Benefits: 20 days holiday (pro-rata) Pension Working times: Shift Patterns between 7am - 7pm Monday to Friday On-site parking At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk...
-
Service Desk Administrator
3 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeFacilities Directorate have two vacancies to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of focus...
-
Service Desk Administrator
2 weeks ago
Northampton, United Kingdom Ricoh Full timeWhat you will be doing To provide administrative support for the shared service desk, managing incoming interactions to the service desk by email and self-service. Refer and manage activity to internal and external resolver groups and third-party vendors. Provide logging of incidents and service requests that enter the service desk via, email or...
-
Contract Service Desk Analyst
4 weeks ago
Northampton, United Kingdom Redline Group Ltd Full timeRedline are working alongside a leader within the aerospace and defence industry based in Northampton and are looking to find a Contract Service Desk Analyst for an initial 3 month contract. You will be working in a team environment to support a large number of employees with their IT systems, networking and various other support. As the Contract Service...
-
IT Service Desk
4 weeks ago
Northampton, United Kingdom Travis Perkins PLC Full timeThis is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 3 weeks working from our HUB head office on a rota basis. **What you'll do** As a Travis Perkins IT Service Desk Advisor, you will be working within a truly dynamic environment thats often described as a...
-
Technical Service Desk Advisor
3 weeks ago
Northampton, United Kingdom Ricoh Full timeChange your job, change your workplace, change your future...We are actively building diverse teams and welcome applications from everyoneRole: Technical Service Desk Advisor Located: Northampton Package: Competitive salary, plus bonus and additional company benefitsShift Pattern: 37.5 hours per week between 7:00am-7:00pm...
-
Service Desk Coordinator
4 weeks ago
Northampton, United Kingdom April Recruitment Full timeWe are working with a reputable client based in Northampton (NN2) who require a professional Service Desk Coordinator. The position is a permanent role paying up to £26k + Benefits DOE.Working Hours: Mon - Fri (8:30am - 5pm) 40hr contractThe ideal candidate will have impeccable communication skills and be able to communicate with Customers and Internal...