Service Desk Analyst

7 days ago


Northampton, Northamptonshire, United Kingdom Workingmums Full time £12 - £20

Position:
Service Desk Administrator

Location:
Earls Barton, Northampton

Job Type:
Part-Time hours per week)

Salary:
GBP12ph

Benefits: 20 days holiday (pro-rata)
Pension

Working times:
Shift Patterns between 7am - 7pm Monday to Friday
On-site parking

At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Administrator to join our dynamic team in the HVAC servicing and maintenance industry.

This role is pivotal in facilitating efficient operations and exceptional customer service.

The administrator will serve as the first point of contact for clients and engineers, supporting with the management of service requests, dispatching teams, and ensuring all interactions are logged and resolved promptly.

Main Responsibilities

Logging reactive calls received, report them to the team.
Contacting sites when calls received and ensure the information received is correct
Answering the service desk phones and deal with enquiries
Passing calls to engineers
Chasing parts and update service operative software to correct status and purchase order delivered
Reporting directly to the Service desk supervisor and ensuring that targets are consistently achieved

Provide emergency out of hours coverage, as part of a rota, which can change depending on the needs of the business, approx.

1 evening per week
Ensure all relevant information relating to the job is recorded on service operative software, i.e. All emails/PO's/Permits/Updates/Telephone conversations etc.
Ensure all calls are at the correct status
Ensuring contract policies and processes are effectively communicated and implemented to meet contractual obligations
Liaise with Management and review KPI reports, action as appropriate
Ensure that service to the customer is of the highest standard and quality at all times and their requirements are met
Attend training and to develop relevant knowledge, techniques and skills
Adhere to health and safety policy and other requirements
Other Features of the Post

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Requirements

Experience in the refrigeration and air conditioning industry would be preferable
Excellent telephone manner
Excellent I.T. skills
Ability to work on own initiative
#J-18808-Ljbffr

  • Northampton, Northamptonshire, United Kingdom NFP People Limited Full time

    IT Service Desk AnalystWe are seeking to recruit a Service Desk Analyst who displays a flexible approach, excellent communication skills and is an effective team player.Position: SIT32 Service Desk Analyst - 1st/2nd LineLocation: Hybrid/NorthamptonHours: 35 hours per weekSalary: Circa £27,615 per annumContract: Permanent.Benefits: 25 days' annual leave plus...


  • Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

    Job summary Facilities Directorate have a vacancy to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas of...


  • Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

    Are you looking for your next challenge in digital?We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform...


  • Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

    Job summary Are you looking for your next challenge in digital? We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system...


  • Northampton, Northamptonshire, United Kingdom Erin Associates Ltd. Full time £5 - £20

    Lead Business Analyst Lead Business Analyst - Hybrid Location – Northampton, Northamptonshire, Midlands Skills: Agile, Financial Services, Banking, Digital Transformation, User Journey, Leadership, UX This advanced financial Services organisation based near Northampton; Northamptonshire are looking to add a Lead Business Analyst to work on the...


  • Northampton, UK, Northamptonshire, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Front Desk ReceptionistLocation: ON-SITE, Northampton, UKSalary: £23K - £24K (Depending on experience)Job Type: Full time, Monday to FridayAbout Us:The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programmes on campuses across six major cities...


  • Northampton, Northamptonshire, United Kingdom Barclays Full time

    Senior Client Onboarding Business Analyst Northampton As a Barclays Senior Client Onboarding Business Analyst, you will have an exciting opportunity to report to the Head of Product Design, in a newly established Agile transformation environment. You will work closely with Business SMEs, Accountable Executives and Strategy teams to define detailed...


  • Northampton, Northamptonshire, United Kingdom Barclays UK Full time

    Northampton As a Barclays Senior Client Onboarding Business Analyst, you will have an exciting opportunity to report to the Head of Product Design, in a newly established Agile transformation environment. You will work closely with Business SMEs, Accountable Executives and Strategy teams to define detailed process models and business requirements, for key...


  • Northampton, Northamptonshire, United Kingdom Proactive Appointments Full time

    Job Title: Senior Business Systems AnalystCompany: Leading services organisationLocation: NorthamptonshireRole: HybridSenior Business Systems AnalystOur client, a prominent services organization, is in search of a seasoned senior business systems analyst to join a skilled software development team.You'll be working on creating and maintaining specialized...


  • Northampton, Northamptonshire, United Kingdom Bright Horizons Full time

    Title 1st Line IT Support Salary: £24k-£26kHours: 37.5 per week / Monday-FridayJob Type: Permanent, FulltimeLocation: Hybrid with regular travel to our HO in NorthamptonThe Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk...


  • Northampton, Northamptonshire, United Kingdom Bright Horizons Full time

    Title 1st Line IT Support Salary: £24k-£26kHours: 37.5 per week / Monday-FridayJob Type: Permanent, FulltimeLocation: Hybrid with regular travel to our HO in NorthamptonThe Role:This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk...

  • Business Analyst

    1 week ago


    Northampton, Northamptonshire, United Kingdom Barclays Full time

    Business Analyst Northampton As a Barclays Business Analyst, you will be responsible for eliciting, understanding and communicating business problems, opportunities and requirements. You will guide the shaping and implementation of business and technology solutions that ensure business needs are satisfied. This is an ideal opportunity for someone with a...

  • Business Analyst

    7 days ago


    Northampton, Northamptonshire, United Kingdom Barclays Bank PLC Full time

    Business AnalystNorthampton As a Barclays Business Analyst, you will be responsible for eliciting, understanding and communicating business problems, opportunities and requirements. You will guide the shaping and implementation of business and technology solutions that ensure business needs are satisfied. This is an ideal opportunity for someone with a track...

  • Risk Analyst

    1 week ago


    Northampton, Northamptonshire, United Kingdom Experis - ManpowerGroup Full time

    Role Title: Risk Analyst Duration: Northampton / Hybrid (2 days on site) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Hands-on experience with SAS and SQL...


  • Northampton, Northamptonshire, United Kingdom Proactive Appointments Full time

    Senior Business Systems Analyst - Northamptonshire - Hybrid This reputable services organization is in search of an experienced Senior Business Systems Analyst to join their skilled software development team. This role involves contributing to the design and maintenance of specialized systems throughout the entire project lifecycle, encompassing requirements...


  • Northampton, Northamptonshire, United Kingdom Avery Healthcare Full time

    We are looking for a passionate and detail-focused Data Analyst to join Avery Healthcare's Group Reporting team. As a Data Analyst, your main focus will be on deriving valuable insights from our broad healthcare datasets, containing information from 100 care homes. You will be responsible for analyzing data, creating reports, and visualizing data using tools...


  • Northampton, Northamptonshire, United Kingdom iO Associates - UKEU Full time

    Job Title: Remote Field EngineerOur client is a prominent IT company in the UK with over two decades of experience providing top-notch IT services, from Managed IT support to Cybersecurity and Communications. With a team of expert IT specialists skilled in various technologies, we excel in delivering rapid solutions, comprehensive support, and fostering...


  • Northampton, Northamptonshire, United Kingdom Travis Perkins Full time

    Are you looking for your next move and want to be part of a team that is hard working and committed to making a difference to our business What will you do? Change and Release Analyst Member of a fast-evolving team providing 24x7 IT service management, responsible for delivering quality services to our colleagues & customers by being a part of our change...


  • Northampton, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    Fixed Term Contract until March 2025 (possibility to extend) Join our dynamic team as a 2nd/3rd Line Applications Support Analyst and play a pivotal role in supporting our systems and applications. This second-line position involves handling technical and complex calls escalated from the helpdesk. As the first point of contact within the Applications Support...


  • Northampton, Northamptonshire, United Kingdom Experis - ManpowerGroup Full time

    Role Title: Business Analyst Duration: Until the end of the year Location: Northampton (Hybrid 2 days a week) Rate: £ 375 - Umbrella only (inside IR35) Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in...