Operations Executive

3 weeks ago

Edinburgh, United Kingdom RMK Talent Solutions Full time

Redmill Advance is a learning provider and e-learning specialist mainly offering regulated exam support to help students study for and pass CII and CISI exams. Our programmes are delivered to our clients’ employees via a learning management system and includereading materials, videos, e-learning content, assessments, and exams.

Our Leaning Management System (LMS) proposition (white-labelled for larger clients) is entirely digital, offering our clients and their employees anytime access and on any device.

Our extensive content library not only supports employees with their regulatory exams but also includes content to help develop the hard and soft skills and behaviours required to excel in their roles more broadly. At the same time, our LMS allows our clientsthe flexibility and freedom to upload, create and deliver internal training and other content, such content related to company culture, company mission or internal procedures.

Separate from our digital content library, our wider corporate proposition also includes supporting businesses via webinar academies where we are responsible for supporting hundreds of new industry entrants each year, getting them qualified, and transitioningthem into the workplace. We also deliver development tracks that allow delegates to transition between key planning roles.

Typical clients are international life companies, investment and wealth managers, financial advisory practices and financial planning firms.

**Job Purpose**

To work closely with the senior management team and take ownership of all business processes. To support, drive and improve operational outputs whilst ensuring the smooth day to day running of the office.

**Job Role**
- Day to day running of the admin and operational tasks of the business
- Implement and improve systems, processes, and best practices
- Ensure all operations are carried out in an appropriate cost effective manner
- Management and appropriate planning of internal projects that support all aspects of the business.
- Supplier and stakeholder management
- Closely monitor management information and interpret this to improve processes
- Provide key information to clients accurately, timely, and inline with Service Level Agreements
- Support business proposals for potential new clients including request for proposals (RFPs)
- Data and Database management where required
- Take full ownership of all operational related tasks
- Support the management team as required

**Person Specification**
- Proven work experience as an Operations / Office Manager or similar role
- Knowledge of organisational effectiveness and operations management
- Project management experience
- Excellent communication skills with the ability to communicate at all levels
- Outstanding organisational skills and the ability to prioritise
- Adaptable, organised with a commercial understanding
- Ability to exercise good judgement and work without close supervision
- Seeks to generate creative solutions to problems
- Ability to act as a positive role model / ambassador for Redmill Advance
- Be able to work to deadlines
- Proficient in Microsoft office
- HubSpot CRM experience desirable

**What we offer in return**
- Competitive Salary
- 33 days holidays per annum plus bonus holidays like a 'birthday bonus day’
- Pension up to 12% contribution (6/6)
- 8 x Death in Service
- Private medial cover
- Private dental cover
- Proactive heath scheme with a large suite of discounted products / benefits
- Discretionary company bonuses

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