Service Desk

4 weeks ago


Farnborough, United Kingdom Collabtech Group Full time

**Who We Are**

CollabTech works with some of the largest technology companies in the world to support the latest and most exciting video conferencing peripherals and collaboration hardware/software available This is your opportunity to jump onboard and help make the world ‘Work Better Together”

**If you like a simple role which lacks variety and opportunity DO NOT APPLY for this job.**

We thrive on employee development and offer the possibility to get involved in more than help desk calls. As the individual develops, we have the potential for working on customer discovery calls, virtual training sessions and even external events and services.

**Requirements**:

- Full time in office job.
- Must speak English
- Must speak a second language, either French, Spanish, German or Portugues.
- Must have a valid Passport.

**Why we need you**

We have a few key openings on our Multi-Lingual Help Desk If you speak and write fluent English AND either French, Spanish, German or Portugues and have some or all of the skills below, WE NEED YOU
- Outstanding Customer Service Skills
- Technical knowledge of PC’s, Applications and Peripherals
- Experience working on a Help Desk

**Qualities we would love you to have**
- Technical Call Center Experience (Answering Calls, Creating Tickets)
- Windows OS Technical, HW and Software Support
- The desire to provide awesome customer service to everyone you help

**Also have some of the skills below? Move to the head of the line**
- Advanced Technical Troubleshooting skills With Windows
- Active Directory Administration
- Microsoft Exchange Administration
- Basic collaboration technologies and terms (Video Conferencing, etc.)
- Knowledge of Shifts, Zendesk MS Dynamics would be an advantage
- Microsoft Office 365 support including Teams and Teams Rooms
- Zoom including Zoom Room
- IOS / OSX (basic user level)

**Benefits**
- Our office is a short 2 minute walk to the Farnborough Train Station.
- We want to keep you happy and fed so free snacks and high-quality coffee (yes as much as you want to drink), tea and soft drinks.
- Flu Jabs on company time
- Attractive Remuneration Package
- Company pension contribution of 4%
- 25 days annual leave + Bank Holidays
- Training Program (we want to invest in YOU with strong training and development programs)
- Promotion opportunities to a variety of roles including field-based collaboration specialists with opportunity to travel both in the UK and across Europe.
- Sick Pay
- Staff awards and social events.
- Casual dress
- Charity support for personal passions including allocated work time.
- Bike to work scheme

Pay: £35,000.00-£40,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Farnborough: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a valid Passport?

**Experience**:

- Technical support: 1 year (required)

**Language**:

- Either - French, German, Spanish or Portugues? (required)

Work Location: In person

Expected start date: 08/08/2023


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