Clinical Support Team Administrator

6 days ago

Bury St Edmunds, United Kingdom Your World Healthcare Full time

**Clinical Support Team Administrator**

**Location**: Bury St Edmunds

**Parking**:Not Specified

**Duration**:Expected to last up to 12 weeks

**Proposed start date**: ASAP

**Sector**: Healthcare

**Base**:Mental Health

**Pay Rates**:£10.69 - £11.20 Paye inclusive of holiday pay

**Band**:3

**Working Days and Hours**:Flexible - would definitely require some hours on a Friday and Monday. Full and Part time considered

**Remote working option**: Not Specified

**Travelling for work purposes**:Not Specified

**Job Summary**

Provide secretarial / administrative support to the team in order that they can provide an

efficient service to all customers. Respond to the administrative needs of the service to ensure that the requirements of the organisation are met. Supervise lower banded staff.

**Day to Day Tasks**
- Answering incoming phone calls, managing these, helping with queries or taking messages
- Managing incoming referrals from phone, electronic and via messages
- Creating discharge letters, making onwards referrals
- Working across two electronic patient record systems
- Managed referral spreadsheet

**Duties**
- Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
- Use electronic systems to input and access information as required by the clinical multidisciplinary team.
- Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
- Liaise with clinical team members in relation to urgent referrals or other emergencies.
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Take and process minutes for teams (across the Locality)
- Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
- Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
- Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
- Liaise in a professional manner with each member of the team, providing relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
- Participate in ongoing audits and service development as directed by Line Manager.
- Assist the Business Support Manager in relation to developing policies and procedures.

**Qualifications, Skills and Experience**
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
- Understanding and experience in a full
- range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure
- Working on own initiative with mínimal supervision.
- Ability to work with senior members of staff across a large organisation.
- Supervision of staff.
- Excellent articulate communication skills.
- Ability to prioritise.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Time management.
- Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Audio typing
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems

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