Group Reservations Agent

3 weeks ago

Glasgow, United Kingdom DoubleTree by Hilton Glasgow Central Full time

**Job Ref**:AM10236

**Branch**:DoubleTree by Hilton Glasgow Central

**Location**:DoubleTree by Hilton Glasgow Central, Glasgow

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:08/06/2023

**Closing date**:10/07/2023

**Would you like to work for a company that gives you**:

- £250, up to £1000 cash incentives when referring a friend to come and join our team - TC’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

**Rewards your hard work by offering you the below team benefits when you join us**:

- Perk Box - monthly freebees, Highstreet brand street discounts, free monthly movies
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities - “Hotel specific”
- Free Car Parking - “Hotel specific”
- Stays in our hotels at discounted prices **_or _**:

- Even free stays in our hotels as one of our rewards recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - TC’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment

**Does the below sound like you?**
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organisational skills
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Is the Group Reservations Agent role for you for you, do you have you the skill set and experience to take on this role? **then what’s stopping you?**

**Klarent Hospitality are recruiting for an Group Reservations Agent**

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

- Group Reservations Agent you will be able to convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate and act upon them
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards

Situated a ten minute walk from the mainline railway stations, Glasgow Queen Street Station and Glasgow Central, a fifteen minute drive from Glasgow International Airport, DoubleTree by Hilton Glasgow Central is perfectly placed for exploring exciting attractions in the city centre and beyond.

From history to culture, and the best shopping outside of London, visitors can experience the heart of Glasgow a stone's throw away from the hotel. Catch a performance of Scottish Opera at the Theatre Royal, discover beauty and heritage at the People’s Palace, or immerse in arts and artefacts at the museums or galleries.

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