Customer Service

3 weeks ago


Coventry, United Kingdom Interaction Recruitment Full time

**Reference**
418233

**Salary**
£20,176 - £20,176/annum

**Job Location**:

- United Kingdom - England - West Midlands - West Midlands - Coventry

**Job Type**
Permanent

**Posted**
02 March 2023

**Call Centre - Customer Banking Advisor/Fraud Advisor**

Interaction Recruitment are currently working on behalf of a dynamic and exciting well-established business and recognisable named business based in Coventry. Our client is based just outside of the city centre and are a global leading provider in financial services.

**Full time permanent position - 37.5 hours per week**
**Fully flexible between Monday - Sunday**
**Shifts between the hours of 8am-8pm**

**5-week training provided**

**£20,176 per annum -**

**Role outline**

Making outbound calls to account holders you feel may have had some type of fraudulent activity occur on their card

Spotting anomalies in data which could be a sign of fraud

Establishing with clients their spending history and patterns

**Requirements**:
Previous financial contact centre experience preferable but not essential

Good understanding or interest in financial services

Logical and analytical thinker

Ability to solve complex problems and spot trends and patterns in data

Call centre experience is extremely beneficial

Excellent customer service skills

Exceptional communication skills

**Contact information**:
Chloe Walker



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