Customer Service
3 weeks ago
**Reference**
418233
**Salary**
£20,176 - £20,176/annum
**Job Location**:
- United Kingdom - England - West Midlands - West Midlands - Coventry
**Job Type**
Permanent
**Posted**
02 March 2023
**Call Centre - Customer Banking Advisor/Fraud Advisor**
Interaction Recruitment are currently working on behalf of a dynamic and exciting well-established business and recognisable named business based in Coventry. Our client is based just outside of the city centre and are a global leading provider in financial services.
**Full time permanent position - 37.5 hours per week**
**Fully flexible between Monday - Sunday**
**Shifts between the hours of 8am-8pm**
**5-week training provided**
**£20,176 per annum -**
**Role outline**
Making outbound calls to account holders you feel may have had some type of fraudulent activity occur on their card
Spotting anomalies in data which could be a sign of fraud
Establishing with clients their spending history and patterns
**Requirements**:
Previous financial contact centre experience preferable but not essential
Good understanding or interest in financial services
Logical and analytical thinker
Ability to solve complex problems and spot trends and patterns in data
Call centre experience is extremely beneficial
Excellent customer service skills
Exceptional communication skills
**Contact information**:
Chloe Walker
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